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Guest Relations Team Member

4 months ago

New York, United States Six Flags Full time

** Guest Relations Team Member**

**Job Category****:** In Park **Requisition Number****:** GUEST007032 Showing 1 location **Job Details**

**Description**

**Essential Duties and Responsibilities:**

* Assist Guests with the purchase of in park Admission and Group Sales Tickets as well as On-line Ticket sales and issues.

* Assist Guests with purchasing, processing and maintaining Season passes and Memberships both On-line and in park.

* Utilize service recovery skills learned throughout department training to assist Guests with questions, comments, and concerns regarding their Season Passes, Membership accounts and overall visit.

* Be able to use current Point of Sale (POS) system to process purchase transactions.

* Maintain the Parks Lost and Found items and database including logging, tracking and returning items lost within the park.

* Assist the Security Department with lost children and parents, working to reunite them in a timely manner.

* Display a calm and attentive approach in solving problems and handling difficult situations.

* Maintain a clean and safe environment for Guests and Team Members. This includes but is not limited to; organizing Lost and Found, maintaining paperwork at locations, monitoring and responding to phone calls and other comments submitted by guests.

* Follow all delegated tasks assigned by Admissions Supervisors and/or Operations Full Time Admissions Supervisor.

* Perform and comply with functions learned in Discovery, Admissions Department and On the Job Training, and Guest Relations/Hospitality Training

* Follow all aspects of the Six Flags Mantra: Friendly Clean Fast Safe Service

* Comply with all Six Flags policies and procedures ensuring operation in a safe manner.

**Skills and Qualifications:**

* Customer Service experience a plus, but not required

* Strong communication skills, both oral and written, in addition to administrative, organizational, and public relations skills

* Must be able to multitask and handle difficult situations in a demanding fast paced environment

* Must be able to work in a team, alone or with little to no supervision depending on location

* Must be able to type and quickly learn new computer programs, understanding that the programs learned will be used in almost every Guest interaction.

* Must be able to sit, stand, or walk for long periods of time

* For safety purposes, the individual must be able to communicate effectively in the English language, including the ability to read, speak, write, and understand the English language

* Ability to actively communicate with large groups of Guests as well as handling individual conflicts

* Be available to work flexible hours including nights, weekends and holidays within the limits of applicable Federal, State and facility labor laws and guidelines

**Other Functions:** All other duties assigned or necessary to support the resort as a whole.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.

If you are able to answer "YES" to all of the following questions, please continue the application process by clicking "Apply"

- I am willing to agree that future text messages relating to Six Flags, Inc., including company news, job posting application status updates, and other information, may be sent on behalf of Six Flags, Inc. to the cell phone number I provide.

*Six Flags is a Smoke and Drug Free Equal Opportunity Employer*

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