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Cust Relations Spec Team Lead
1 month ago
Schedule- Shift - Hours: Full Time - 80 - Evening Job Category: Admin/Clerical Scheduled Weekday: Monday - Sunday Shift Start Time: Varies Shift End Time: Varies Holiday Shift Assignments: Rotating Holidays Join our Team We are looking for a compassionate, caring and dedicated Customer Relations Specialist Team Lead to join our team and help us continue our tradition of excellence. Benefits We pride ourselves on retaining our top talent by offering work environments that support professional development and personal success. Our extensive benefits package includes standard and advantage options. In addition to that, we offer: Free access to fitness centers, where health coaches are available to help with workout plans. Payactive - Work Today, Get Paid Tomorrow. As a Customer Relations Specialist Team Lead, you will play a critical role in continuing the healing mission of Deaconess. Job Overview Collects information via phone, website, and work queue, to accurately register patients for outpatient services. Verifies insurance eligibility and discusses Advanced Beneficiary notices (ABN) when appropriate. Obtains certification/pre-certification of scheduled outpatient procedures. Ensures compliance with State/Federal regulations. Performs Work Queue functions and queries. Performs follow-up on denials. Performs referral functions and queries. Handles phone, fax and email inquiries. Answers correspondence. Performs other logically associated duties that enhance position through Continuous Quality Improvement. Escalates patients to financial counselors when necessary. Communicates with physician's offices when unable to obtain pre-certification to facilitate further qualifying clinical information. Other duties as assigned. Education and Experience High school or GED required. Knowledge of the health care revenue cycle is preferred. Understanding insurance is a plus. One or two years’ experience in Nursing or as Patient Access. Why Choose Deaconess? Deaconess Health System is the largest employer in the tri-state region, and operates under the direction of a local board, with a local focus. Deaconess is widely recognized for its commitment to excellence. Named the #2 Hospital in Indiana by US News & World Report for the past five years, Deaconess was also named to the Forbes list of America's Best Employers in 2022. As our organization continues to grow and expand, we welcome skilled, dedicated and compassionate individuals to join us in delivering The Deaconess Difference: putting people at the center of everything we do, making a positive difference in the lives of our patients, families, employees and community. #J-18808-Ljbffr
