Current jobs related to Senior Manager, Customer Success Management - Portland - Blackpoint Cyber
-
Senior Manager, Customer Success Management
2 months ago
Portland, United States Aera Technology Full timeSenior Manager - Customer Success Management FusionOps is seeking an experienced Customer Success professional to join our growing team. This means paying attention to the complete, end-to-end experience customers have with FusionOps from their perspective. This position serves a critical function, as you’re the primary owner of the recurring relationship...
-
Senior Manager Customer Success Management
3 weeks ago
Portland, United States Fusionops Full timeSenior Manager Customer Success Management FusionOps is seeking an experienced Customer Success professional to join our growing team. This means paying attention to the complete endtoend experience customers have with FusionOps from their perspective. This position serves a critical function as you’re the primary owner of the recurring relationship with...
-
Senior Manager, Customer Success Management
2 weeks ago
Portland, Oregon, United States Blackpoint Cyber Full timeJob SummaryWe are seeking an experienced Customer Success Manager to join our team at Blackpoint Cyber. As a key member of our organization, you will be responsible for ensuring the success of our customers by providing exceptional support and guidance throughout their journey with our company.Key ResponsibilitiesPartner with our customer executive sponsors,...
-
Senior Customer Success Manager
1 week ago
Portland, Oregon, United States Unite Us Full timeAbout the RoleUnite Us is seeking a highly motivated Senior Customer Success Manager to join our team. As a key member of our Customer and Community Success team, you will be responsible for ensuring our customers and community-based organizations achieve their business objectives with Unite Us.Key ResponsibilitiesManage and grow a book of business for...
-
Customer Success Manager
2 weeks ago
Portland, Oregon, United States HighByte Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at HighByte. As a key member of our customer-facing team, you will be responsible for driving customer growth and satisfaction through strategic account management and customer engagement.Key ResponsibilitiesCustomer Renewal ManagementDevelop and execute...
-
Portland, Oregon, United States Content Square Full timeSenior Manager, Enterprise Customer SuccessAs a Senior Manager of Customer Success in the Northwest Region, you will be responsible for fostering strong relationships with key clients, guiding them from launch through ongoing support. You will lead a team of Customer Success Managers (CSMs) to enhance customer satisfaction, drive retention, and achieve...
-
Customer Success Manager
2 weeks ago
Portland, United States OpenSesame Full timeAbout OpenSesame OpenSesame's mission is to help develop the world's most productive and admired workforces. We deliver a comprehensive catalog of eLearning courses from the world's top publishers. We add value to customers through their entire learning journey. While it appears to most people that we just sell training courses (40,000 of them), what we...
-
Customer Success Manager
5 months ago
Portland, United States VETRO FiberMap® Full timeJob Title: Customer Success Manager Location: Remote, with headquarters in Portland, Maine. Company Overview: VETRO is a leading provider of innovative GIS (Geographic Information Systems) solutions for telecom and broadband providers. Our platform empowers organizations to efficiently plan, build, and manage their fiber optic networks. With a commitment to...
-
Customer Success Manager
2 weeks ago
Portland, Oregon, United States Youreka Full time{"title": "Customer Success Manager", "description": "About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Youreka. As a key member of our customer success team, you will be responsible for driving client success and growth through strategic account planning, relationship building, and proactive issue resolution.Key...
-
Customer Success Manager
2 weeks ago
Portland, Oregon, United States Ask Nicely Limited Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Ask Nicely Limited. As a key member of our customer-facing team, you will be responsible for driving customer success and ensuring that our clients achieve their business goals through the effective use of our products.Key ResponsibilitiesCollaborate with the sales...
-
Customer Success Manager
2 weeks ago
Portland, United States Ask Nicely Limited Full timeWho we are: AskNicely is the award winning customer experience platform for service businesses and we're on a mission to make frontline work more rewarding. With teams in the United States, New Zealand and the Netherlands, we've got backing from amazing venture capital partners to pioneer a new category of software that will improve the daily lives of...
-
Customer Success Manager
3 weeks ago
Portland, United States Brandlive Full timeJob DescriptionJob DescriptionSalary: Who We Are:At Brandlive, we’re building the webinar and video broadcasting platform for enterprise. Have you ever noticed that most webinars, town halls, or even key events can feel a little dull? And decades behind what we watch on social media or streaming apps? We’re here to change that. So we asked ourselves...
-
Customer Success Manager
2 weeks ago
Portland, Oregon, United States OpenSesame Full timeAbout OpenSesameWe're a leading provider of eLearning solutions, dedicated to helping organizations develop their workforces. Our mission is to deliver a comprehensive catalog of courses from top publishers, adding value to customers throughout their learning journey.Job SummaryWe're seeking a skilled Customer Success Manager to join our team. As a trusted...
-
Customer Success Manager
1 month ago
Portland, United States Cato Networks Full timeJob DescriptionJob DescriptionWelcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner. Cato is the brainchild of...
-
Customer Success Manager
1 month ago
Portland, United States Youreka Full timeYoureka enables amazing and immersive mobile experiences for field technicians and deskless workers. Youreka simplifies complex data capture, guidance through complex procedures, and elevates workers with embedded artificial intelligence. We empower business users with easy to use, drag and drop tools for configuring best in class mobile experiences. What...
-
Senior Community Manager
7 days ago
Portland, Oregon, United States Guardian Management Full timeJob DescriptionGuardian Management is seeking a highly skilled and experienced Senior Community Manager to join our team at The Bria, a 116-unit affordable apartment community in Portland, OR.The ideal candidate will have a minimum of three years of experience managing an affordable multifamily property and possess excellent attention to detail and...
-
Senior Enterprise Customer Success Strategist
1 month ago
Portland, Oregon, United States AMPLITUDE Full timeSenior Enterprise Customer Success StrategistAmplitude is a premier digital analytics platform dedicated to empowering organizations to harness the full potential of their products. With over 2,300 clients, including industry leaders, Amplitude provides the tools necessary for gaining comprehensive insights into the customer journey. Our mission is to...
-
Customer Success Manager for Brokers
4 weeks ago
Portland, Oregon, United States DAT Freight Solutions Full timeAbout DAT Freight SolutionsDAT Freight Solutions is a recognized leader in the SaaS technology sector, specializing in transportation supply chain logistics. With over 45 years of industry experience, we are committed to innovation and excellence. Our ImpactWe empower millions of customers daily with our suite of software solutions, providing them with the...
-
Customer Success Manager
1 month ago
Portland, United States Olympic Marketing Group Full timeWe are looking for a full-time, solution-savvy Customer Success Manager to join our growing team. Primary responsibility will be account management, including relationship management, up-sell/cross-sell, customer acquisitions, and educating customers on home improvement services. You will be individually responsible for small and medium-sized accounts and...
-
Enterprise Customer Success Director
2 weeks ago
Portland, Oregon, United States Content Square Full timeSenior Manager, Enterprise Customer SuccessAs a Senior Manager of Customer Success in the Northwest Region, you will be responsible for fostering strong relationships with key clients, guiding them from launch through ongoing support. You will lead a team of Customer Success Managers (CSMs) to enhance customer satisfaction, drive retention, and achieve...
Senior Manager, Customer Success Management
4 months ago
Senior Manager - Customer Success Management
FusionOps is seeking an experienced Customer Success professional to join our growing team. This means paying attention to the complete, end-to-end experience customers have with FusionOps from their perspective. This position serves a critical function, as youre the primary owner of the recurring relationship with our existing clients and facilitating effective internal communications across our FusionOps teams.
Responsibilities:
Partner with our customer executive sponsors, process leaders, account executives, supply chain excellence team, and technical teams for creating a strategic roadmap that helps map out the customer journey and planned achievement of our milestones/business goals
Be a primary supporter and contributor to all facets of the customer lifecycle, e.g. customer onboarding, change management, professional services, program management, support account executives, and renewals to achieve optimal customer satisfaction
Advisory level input for the implementation project team and monitor progress to ensure the success of the initial and ongoing deployments
Build ongoing strategic relationships with senior business and technology contacts, helping them to realize the full value of their FusionOps solution
Create and deliver regular Business Reviews with the customer to demonstrate the value they are receiving from their FusionOps solution
Develop renewal strategy to ensure customer is prepared and satisfied to renew on schedule
Work with our account executives and practice directors to advise customers on how to augment their use of FusionOps to other areas of the business and work with our internal sales team to develop and close these opportunities
Ultimately, this role will operate as a key trusted advisor for our customers and must be focused on the entire lifecycle journey for them
Manage all contractual, commercial, and financial aspects of customer relationships
Proactively track customer satisfaction and metrics achievement within our FusionOps preferred applications
Exude a passion for the advanced supply chain processes and SaaS platform integration capabilities to promote the cutting-edge solutions that FusionOps offers
Knowledge of the pharmaceutical supply chain and manufacturing supply chain echelons along with the complex cross-functional processes.
Bring a positive, collaborative, team-oriented attitude to the office and your customers everyday
The ideal candidate has:
10+ years of functional understanding across diverse global supply chains is mandatory
7+ years of experience partnering with business leaders during business process assessments, process reengineering implementations, and change management initiatives.
4+ years of experience with post-implementation stakeholder management within process excellence teams, management consulting, or at high-growth SaaS technology companies
Proficient understanding of the life sciences industry, pharmaceutical supply chains, and a good understanding of manufacturing.
Strong software implementation project management skills with experience managing multiple, simultaneous customer accounts and deadlines
Demonstrable experience engaging customer executives and process leaders on business and technology strategy principles
Experience with process optimization approaches like Six Sigma, SCOR, Total Quality Management, Business Process Reengineering, etc.
Passion for helping customers realize monetized business value from utilizing the FusionOps platform
Experience in customer satisfaction metrics survey development, dissemination, and retrieval (ex: NPS)
Effectively worked with diverse, global peers and customer base
Ability and willingness to travel 10-20% of the time
Dazzling communication, presentation, and problem solving abilities
BA/BS degree, Masters degree is preferred
Please send all qualified resumes to: richard.goldstein@fusionops.com
#J-18808-Ljbffr
