Senior Enterprise Customer Success Strategist

2 weeks ago

Portland, Oregon, United States AMPLITUDE Full time
Senior Enterprise Customer Success Strategist
Amplitude is a premier digital analytics platform dedicated to empowering organizations to harness the full potential of their products.

With over 2,300 clients, including industry leaders, Amplitude provides the tools necessary for gaining comprehensive insights into the customer journey.

Our mission is to support businesses at every stage, ensuring they capture reliable data, derive actionable insights, and respond swiftly to customer needs.

As a company, we tackle challenges with a spirit of humility, take accountability for our roles, and foster a culture of continuous improvement that enhances the value we deliver to our clients and partners.

Role Overview
The Customer Success division is tasked with cultivating relationships and driving sustained value for Amplitude's clientele.

In the role of Senior Enterprise Customer Success Strategist, you will be pivotal in ensuring our enterprise clients achieve their product objectives.

You will spearhead efforts to comprehend the critical business challenges faced by the product leaders you collaborate with.
Your enthusiasm for working in a dynamic environment, where you can juggle multiple responsibilities, will be essential.

You will find equal satisfaction in expanding your business portfolio alongside sales and guiding customers through their success journeys.

A commitment to personal growth and learning new skills is vital. You will bring exceptional organizational, problem-solving, and communication abilities, along with a genuine passion for customer engagement.

As a Senior Enterprise Customer Success Strategist, your responsibilities will include:

  • Collaborating with Account Executives to devise growth strategies for your portfolio and ensure successful renewals and expansions.
  • Establishing and nurturing relationships with client executives, including VPs, C-suite leaders, founders, and CEOs.
  • Planning and executing value-driven business reviews with customer executives.
  • Regularly assessing the health of your accounts to identify opportunities for maximizing customer value from Amplitude.
  • Creating tailored success plans that expedite solution adoption and guide customers toward achieving their desired outcomes with Amplitude.
  • Managing the customer journey through effective project management, utilizing both internal and external resources as necessary.
  • Partnering with our Professional Services team to facilitate a seamless onboarding experience, address ad-hoc business inquiries, and share valuable methodologies and insights.
  • Leveraging your expertise in Amplitude products and customer use cases to extract meaningful insights.

Ideal Candidate Profile
To thrive in this role, you should possess:

  • A minimum of 7 years of experience in Customer Success or Account Management.
  • At least 4 years of experience working with large enterprise SaaS clients.
  • A proven track record of managing software adoption within complex enterprise environments.
  • A customer-centric mindset, coupled with a passion for understanding our clients' businesses.
  • Strong technical aptitude and business insight.
  • A willingness to travel occasionally if based in San Francisco; remote candidates should be open to potential travel up to 50%.

About Amplitude
Amplitude is a team of humble, lifelong learners committed to mutual success.
Our Product:

Amplitude is a digital analytics platform that empowers companies to capture trustworthy data, uncover clear insights into customer behavior, and act swiftly.

We prioritize the well-being of our team members by offering competitive compensation and benefits that reflect our commitment to their health and happiness.


Benefits Include:
  • Comprehensive Medical, Dental, and Vision insurance.
  • Flexible time off, paid holidays, and additional perks.
  • Generous stipends for wellness, commuting, learning and development, and home office equipment.
  • Exceptional parental benefits.
  • Mental health and wellness support.

Amplitude is an equal opportunity employer (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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