Flooring Customer Support Specialist
2 weeks ago
This role is a direct hire opportunity with a prominent, award-winning national company specializing in flooring, countertops, and wall tiles. The Flooring Customer Support Specialist will engage with clients at the Omaha location, assisting them in selecting products and managing their orders efficiently.
The standard work hours are from 8:00 AM to 5:00 PM, Monday through Friday, with occasional Saturday shifts.
This hourly position may offer overtime opportunities. New employees typically earn between $45,000 and $55,000 annually, with potential for increased earnings through overtime and bonuses.
Benefits Include:
- Referral, holiday, and annual bonuses
- Annual salary increases
- Paid time off
- Medical, dental, and vision coverage
- Company-funded short and long-term disability and life insurance
- Tuition reimbursement programs
- 401K plan with matching contributions
- Charitable donation matching initiatives
- Complimentary one-on-one tutoring for dependents of employees in grades K-12, including SAT and ACT preparation
- Establish and maintain strong customer service relationships
- Assist with incoming sales inquiries and, when necessary, initiate outbound sales communications
- Ensure follow-up on all commitments to provide exceptional service
- Support customers with their orders and verify inventory and other requirements to ensure satisfaction
- Provide accurate pricing quotes and credit terms to customers
- Process all transactions with precision
- Coordinate shipping logistics for materials to clients
- Support Sales Representatives as required
- Stay informed about the company's product offerings
- Maintain a customer-centric approach, fostering effective collaboration and clear communication within the team
- High School diploma required; some college education preferred
- Minimum of two years of experience in customer service
- Excellent verbal and written communication skills
- Strong attention to detail
- Ability to manage multiple tasks efficiently
- Proficiency in basic mathematical calculations for order processing
- Computer literacy, including familiarity with MS Outlook, Word, and Excel
- Physical ability to use hands, arms, and vision; frequent sitting, standing, and walking; occasional lifting, pulling, or moving up to 25 pounds
- Bilingual in Spanish is a plus
RemX is the professional staffing division of EmployBridge, recognized as America's Leading Workforce Specialist. We understand that our talent seeks more than just a paycheck; they are looking for meaningful opportunities. Our recruiters are specialists in their fields, dedicated to making the right match between candidates and companies for long-term success.
We are proud to be an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics.
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