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Luxury Client Relationship Manager
2 months ago
Nuovo Artistic Studios isn't just another photography studio; we're a passionate community dedicated to fostering meaningful connections and exceeding expectations. Our team thrives on creativity and innovation, constantly pushing the limits to deliver exceptional experiences for our guests. We specialize in turning ordinary interactions into unforgettable moments, crafting narratives that resonate deeply and leave a lasting impact. With a relentless focus on customer satisfaction and surpassing sales targets, we're committed to not just meeting, but exceeding, every client's needs and aspirations.
We are seeking a dynamic and experienced Luxury Client Relationship Manager to join our Dallas photography studio. As a Luxury Client Relationship Manager, you will be responsible for providing unparalleled service and building enduring relationships with our clientele. You will serve as the primary point of contact for our guests, delivering personalized experiences and ensuring their satisfaction at every touchpoint.
Key Responsibilities:
Client Engagement and Relationship Building:
Cultivate strong, trust-based relationships with guests through personalized interactions, understanding their unique preferences and expectations
Serve as the main point of contact for guests, addressing inquiries, providing guidance, and offering bespoke solutions to meet their needs
Exclusive Service Delivery:
Provide a white-glove experience to Nuovo guests, offering concierge-style services such as private consultations, and customized photography sessions tailored to their tastes and preferences
Demonstrate expert knowledge of our photography services, including studio offerings, packages, and customization options, to deliver informed recommendations and advice
Client Experience Enhancement:
Anticipate and exceed the evolving needs of clients, proactively offering innovative solutions and upscale experiences to enhance their overall photography studio experience
Collaborate closely with clients to identify their unique needs and desires, offering bespoke solutions and personalized recommendations to meet their expectations
Upselling and Revenue Generation:
Identify opportunities for upselling additional photography services, products, or packages to guests, maximizing revenue and profitability for the studio
Handle high-value transactions with precision and attention to detail, ensuring a seamless and secure process for luxury purchases or investments
Client Loyalty:
Continuously assess client satisfaction and feedback, seeking opportunities for improvement and refinement of services to enhance the overall luxury client experience
Requirements
Qualifications?
Proven experience (3+ years) in luxury client relationship management, preferably within the sales, hospitality, or luxury retail industry
Exceptional interpersonal and communication skills, with the ability to build rapport and establish trust with clientele
Strong sales acumen and negotiation skills, with a track record of driving revenue growth and achieving sales targets
Impeccable attention to detail and organizational skills, with the ability to manage multiple client accounts and projects simultaneously
Proficiency in Mac iOS systems
Passion for photography, art, and lifestyle trends
Availability to work evenings and weekends
Benefits
Benefits?
Competitive commission-based salary, with the opportunity to earn 100k to 150k+;
Complimentary Nuovo shoot and beauty services
Full-time employer benefits: Complete Group Insurance Benefits Package, including life, dental, disability, spousal
Join Our Team:
If you are a dynamic and results-driven professional with a passion for delivering exceptional service to luxury clientele, we invite you to join our team and be part of our commitment to excellence in photography studio experiences. Apply now to embark on a rewarding career creating impactful client experiences
Note:
At Nuovo Photography, we celebrate diversity and are an equal opportunity employer. We encourage individuals of all backgrounds and experiences to apply.
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