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Technical Support Specialist

2 months ago

Phoenix, United States CIM Online Full time

**Technical Support Specialist**

** **Location:** Phoenix, AZ**

** **Type:** Full Time**

** **Min. Experience:** Mid Level**

Position Objective:

To provide ministry focused, best-in-class tech support and leadership for our Ministry Partners.

Position Description:

The Technical Services Specialist will be a full-time salaried position with Computers In Ministry, directly reporting to the Regional Services Representative. Responsibilities of this position include:

* Assisting in all aspects of planning, implementing, documenting, monitoring, maintaining and supporting 700+ end-users and workstation hardware and software systems for CIM and its 20+ Ministry Partners

* Working with CIM Helpdesk , Ministry Partner leadership and other CIM staff to achieve the best blend of comprehensive, end-user focused support services

* Developing and maintaining a pro-active, secure and reliable hardware infrastructure for those end-users

* Assisting in making appropriate IT recommendations to CIMs Ministry Partners

* Assisting in maintaining an effective overall support infrastructure to best serve CIMs Ministry Partners

* Assisting Server Administrator supporting server and related systems for CIMs Ministry Partners

* Assisting with the overall technical support needs of CIM and its Ministry Partners

* Assisting CIM in professional and spiritual mentoring for CIM internships and other programs

* Assisting with other duties as assigned by the President or Director of Ministry Partner Services

Qualifications:

* Active and growing relationship with Jesus Christ and a desire to be a minister for Christ in all relationships

* Engaging, enthusiastic and encouraging phone and in-person customer support skills

* Ability and desire to mentor others professionally and spiritually

* Ability to work independently as well as collaboratively in a team environment

* Passion and ability to learn new things

* Aptitude for pro-active systems and project management

Experience:

* Five years experience in end-user, hardware and software technical support

* Three years support experience in a Windows-based network environment

* Experience in Windows server administration desired

* Experience in Salesforce database administration desired

* Microsoft certification desired

* Macintosh support experience desired

* Experience with team-based projects