Current jobs related to Front Office Supervisor - Tulsa - Holiday Inn Tulsa

  • Front Desk Supervisor

    2 weeks ago

    Tulsa, Oklahoma, United States Osage Casino Full time

    Job Title: Front Desk SupervisorAt Osage Casino, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for overseeing the activities of the front desk, valet/transportation, and reservations for guests.Key Responsibilities:Supervise and coordinate the work of...

  • Front Desk Supervisor

    2 weeks ago

    Tulsa, Oklahoma, United States Osage Casino Full time

    Job Title: Front Desk SupervisorOsage Casino is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for overseeing the activities of the front desk, valet/transportation, and reservations for guests.Responsibilities:Supervise and train front desk agents,...

  • Front Desk Supervisor

    1 month ago

    Tulsa, Oklahoma, United States Osage Casino Full time

    Job Title: Front Desk SupervisorOsage Casino is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and leading a team of front desk agents.Key Responsibilities:Supervise and...

  • Front Desk Supervisor

    1 month ago

    Tulsa, Oklahoma, United States Osage Casino Full time

    Job Title: Front Desk SupervisorOsage Casino is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for overseeing the daily operations of the front desk, valet/transportation, and reservations for guests.Key Responsibilities:Supervise and train front desk agents,...

  • Front Desk Supervisor

    1 month ago

    Tulsa, Oklahoma, United States Osage Casino Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Osage Casino. As a key member of our front office team, you will be responsible for overseeing the activities of the front desk, valet/transportation, and reservations for guests.Key ResponsibilitiesSupervise and train front desk agents, houseperson, and...

  • Front Desk Supervisor

    3 weeks ago

    Tulsa, Oklahoma, United States Family & Children's Services Full time

    Job Title: Front Desk SupervisorFamily & Children's Services is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service, supervising front desk staff, and ensuring the smooth operation of our front desk operations.Key...

  • Front Desk Supervisor

    2 weeks ago

    Tulsa, Oklahoma, United States Family & Children's Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Family & Children's Services. The successful candidate will provide direct supervision to front desk specialists, ensuring consistent workflows and processes. This role requires strong leadership and communication skills, as well as the ability to work...

  • Front Desk Supervisor II

    2 weeks ago

    Tulsa, Oklahoma, United States Family & Children's Services Full time

    Job Title: Front Desk Supervisor IIFamily & Children's Services is seeking a highly skilled and experienced Front Desk Supervisor II to join our team. As a key member of our front desk operations, you will be responsible for providing direct supervision to front desk specialists, coordinating front desk staff and responsibilities, and ensuring consistent...

  • Front Desk Supervisor

    1 month ago

    Tulsa, Oklahoma, United States Tulsa Club Hotel, Tulsa, OK Full time

    Job DescriptionJob Title: Front Desk SupervisorJob Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Tulsa Club Hotel, Tulsa, OK. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, managing the front desk operations, and ensuring a smooth and efficient check-in...

  • Supervisor, Front Desk

    1 month ago

    Tulsa, United States Family & Children's Services Full time

    Front Desk Supervisor II will provide direct supervision to front desk specialists. Provide coordination of front desk staff and responsibilities to ensure consistent workflows and processes. Responsible for establishing with each staff member a culture of excellence and a continuous process improvement plan for each desk in order to optimize coverage,...

  • Front Desk Supervisor II

    1 month ago

    Tulsa, Oklahoma, United States Family & Children's Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor II to join our team at Family & Children's Services. As a key member of our front desk operations, you will be responsible for providing direct supervision to front desk specialists, coordinating staff responsibilities, and ensuring consistent workflows and processes.Key...

  • Front Desk Supervisor

    3 months ago

    Tulsa, United States Osage Casino Full time

    Under general supervision of the Front Desk Assistant Manager, oversees the activities of the front desk, valet/transportation and reservations for guests. This position description may not include all of the listed duties, nor do all of the listed e Front Desk, Supervisor, Customer Service, Operations, Staff, Transportation, Business Services

  • Front Office Ambassador

    6 days ago

    Tulsa, Oklahoma, United States Ambassador Hotel Tulsa Full time

    Front Office AmbassadorThe Ambassador Hotel Tulsa is seeking a highly motivated and customer-focused Front Office Ambassador to join our guest service team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from check-in to check-out.Key...

  • Front Desk Supervisor II

    6 days ago

    Tulsa, Oklahoma, United States Family & Children's Services Full time

    Job DescriptionFamily & Children's Services is seeking a highly skilled and experienced Front Desk Supervisor II to join our team. As a key member of our front desk operations, you will be responsible for providing direct supervision to front desk specialists, ensuring consistent workflows and processes, and maintaining a culture of excellence.Key...

  • Front Desk Supervisor

    3 months ago

    Tulsa, United States Ambassador Hotel Tulsa Full time

    RESPONSIBILITIES: •Must have a true desire to satisfy the needs and desires of our guests and others in a fast paced environment. Perform all duties toward the goal of maximizing guest service. •Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear...

  • Front Desk Medical Office Coordinator

    2 months ago

    Tulsa, Oklahoma, United States Redbud Physical Therapy Full time

    Job Summary:We are seeking a highly organized and detail-oriented Front Desk Medical Office Coordinator to join our team at Redbud Physical Therapy. As a key member of our front office staff, you will be responsible for providing exceptional customer service, managing patient flow, and ensuring a smooth and efficient experience for our...

  • Front Office Specialist Breast Clinic

    1 month ago

    Tulsa, Oklahoma, United States OKLAHOMA CANCER SPECIALISTS MANAGEMENT COMPA Full time

    Job SummaryWe are seeking a highly skilled and compassionate Front Office Specialist to join our Breast Clinic team. As a key member of our team, you will play a vital role in providing exceptional patient care and ensuring a seamless experience for our patients.Responsibilities:Provide exceptional patient care and support, including check-in, scheduling,...

  • Front Office Associate

    4 weeks ago

    Tulsa, Oklahoma, United States Ascension Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Office Associate to join our team at Ascension St. John. As a key member of our primary care clinic, you will provide exceptional customer service and administrative support to patients and customers in a medical setting.ResponsibilitiesProvide administrative and clerical support to...

  • Retail Front End Supervisor

    5 months ago

    Tulsa, United States Burlington Stores Full time

    Overview New Store Opening in Tulsa, OK in Spring 2024! At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join us as a Burlington Stores Full-Time Customer Service Supervisor or Full-Time...

  • Medical Assistant

    2 days ago

    Tulsa, United States NextCare Full time

    NextCare IntroductionNextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 170...

Front Office Supervisor

3 months ago

Tulsa, United States Holiday Inn Tulsa Full time

Compensation Type:
Hourly

Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location:

Holiday Inn Tulsa

10020 E. 81st St. Tulsa, OK 74133

Overview:

The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Assists General Manager in providing excellent guest experiences.

Responsibilities:
  • Knowledge, understanding, and adherence to Company Core Values and Mission Statement. Lead by example and make reasonable and professional decisions.
  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. Offer assistance when requested.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies. Assist and guide the front office staff through their daily duties and responsibilities.
  • Be aware of all rates, packages and special promotions. Be familiar with all in-house groups and be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Train staff to use the appropriate phrases and greetings when interacting with guests. Implements and maintains Front Office department minimum standards. Responsible for the hiring, training, and supervision of property front office staff. Prepares work schedule for staff and authorizes payroll for the department based on approved labor standards. Schedule staff adequately to maintain excellent service.
  • Training, monitors and manages front office staff, resolves any guests issues and performs tasks that require your discretion and authority. Train and monitor the front office staff. Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper conversation etiquette at all times when communicating with other employees. Maintain guest confidentiality at all times.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area and safe working environment at all times..
  • Conduct self in a friendly and attentive manner during all guest encounters. Assist guests with safe deposit boxes.
  • Assist GM in monitoring all departments are within set budget and payroll guidelines.
  • Ensure staff is prepared to be courteous, efficient and available to provide excellence to our guests and visitors at all times.
  • Other Duties as assigned from time to time.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.