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Customer Experience Administrative Assistant

2 months ago

Miami, United States BCA Financial Services, Inc. Full time
LIFE IS SHORT. DO WORK THAT MAKES A DIFFERENCE

BCA Financial Services, Inc. is seeking a full-time Customer Experience Administrative Assistant for our Customer Experience department. This is a great career opportunity for a detail-oriented person with exceptional oral and written communication skills. A working knowledge of patient co-pays, deductibles, financial assistance and/or charity care, hospital billing, and medical insurance would be a plus for this position.

Essential Functions:
  • Telephone reception
  • Receive deliveries and visitors, manage visitor access, and maintain logs
  • Voice mail and e-mail retrieval and subsequent transcription to logs and accounts
  • Mail management to include preparation of outbound physical mail pieces and processing and distribution of inbound physical mail pieces, including facsimiles
  • Postage management, maintaining an adequate supply of physical and electronic postage and maintaining records of purchase and use
  • Image electronic and paper media to BCA's proprietary imaging system referred to as B-Cat
  • Retrieval of information and transcription to accounts to assist in downstream processes
  • Maintain established productivity and performance standards on a consistent basis
  • Pursue training and development opportunities; strive to continuously build knowledge and skills, share expertise with others
  • Communicate trends and concerns
  • Assist in special projects and perform other duties at the discretion of leadership
  • Use discretion in handling confidential matters


Job Requirements
  • High school diploma or equivalent
  • Required to work from our office located at 18001 Old Cutler Road, Miami, FL 33157
  • Previous experience working in an administrative support role
  • Customer service mindset
  • Strong interpersonal and communication skills
  • Demonstrated flexibility to adapt to shifting demands and competing priorities
  • Exceptional reading, writing and oral communication skills


Salary & Benefits
  • Monday through Friday work schedule
  • Business casual work environment
  • Medical, GAP, Dental, Vision, and Life Insurance
  • 401k - with a company match
  • Paid Time Off and Paid Holidays
  • FREE Parking

BCA Financial Services, Inc. is an Equal Opportunity Employer
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