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Desktop Support Technician
4 months ago
Description:
Our client is the shared services provider delivering a suite of multi-tenant managed and professional services to agencies worldwide, in support of key Groupe business operations. Those operations include: Information Technology & Technology Solutions, Finance, Legal, Procurement, Real Estate, Insurance and other services to our business units.
FUNCTIONAL TITLE: Onsite Tech Support - Associate
JOB SUMMARY
Experience
3-5 years IT desktop support experience
Experience delivering IT solutions within a corporate and/or enterprise environment
Experience working in a mixed Mac and Windows environment
Additional Skills
Experience in the Advertising and/or Marketing industry preferred
Experience in centrally managed computer environments
Experience supporting A/V environments not required, but is a plus
Skills helpful but not required BitLocker, FileVault, Software Distribution Systems (Altiris, JAMF), Adobe Creative Cloud, Service Now, Bomgar, Font Management Systems
Skills:
Desktop, Windows 10, Support, Troubleshooting, mac os, Hardware, Active directory, Windows, Technical support, Imaging
Top Skills Details:______________________________________________________________________
Onsite Tech Support - Associate is responsible for providing local operational support for an office or group of offices.
This position requires both excellent customer service and problem solving skills. The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to be able to leverage it against a wide range of technical issues. The candidate must be highly motivated and self-reliant individual with a desire to better themselves.
JOB FUNCTIONS
Issues Management and Resolution
Analyze issues and formulate solutions
Troubleshoot system, application and hardware issues
Ensure customer is updated on ticket progress
Provide monitoring and resolution of AV issues for on-site equipment, such as boardroom AV equipment and meeting/event support
Work directly with customers to solve problems
Utilize internal IT Knowledge Base to both provide and find solutions to known issues
Use external information to research and resolve issues when needed
Consistently update the ticket tracking system with status and fixes
Properly escalate issues to necessary parties as required
System Administration
Perform routine system maintenance on laptops and desktops
Track computer assets according to organizational standards
Perform backups and restores
Perform configuration of hardware including drives, network interfaces, memory, processors, and peripherals.
Perform installation and configuration of software including operating system, patches, and 3rd party products.
Maintain established computer standards and participate in testing new standards
Communication
Strong interpersonal skills with heavy focus on customer service
Demonstrate sound written, oral and organizational skills
Collaborate with local and remote teams using provided tools
Consistently share solutions with peers
Works effectively as an individual and as part of a team
Comfortable training both small and large groups of people on new IT solutions
Resource & Project Management
Complete assigned tasks on time
Ability to follow documented commonly used concepts, practices, and procedures
Ability to manage multiple constituencies, issues, priorities, projects and goals
Adhere to team policies and organizational reporting structures
Continuous Improvement
Gather knowledge of technology changes through training, conferences, books, journals, case studies, and perform product evaluations.
Work Schedule
Must maintain a flexible schedule and be available to work non-standard business hours upon request or as needed
Must be available via cell phone for issue resolution and assistance after hours
Travel
Local travel between sites may be required
Occasional travel to sites outside the local area may be required
PERFORMANCE STANDARDS & EXPECTATIONS
Education and Certifications
Associates Degree or working towards one or a Bachelors Degree from an accredited university, preferably in Computer Science, Information Systems or equivalent program, or a proven track record of IT experience required.
Working towards a technical certification (e.g. ACMT, ACSP, ACTC MCP, CNA, CCNA, A+, Network+)
Experience
3-5 years IT experience
Experience delivering IT solutions within a corporate and/or enterprise environment
Experience working in a mixed Mac and Windows environment
Additional Skills
Experience in the Advertising and/or Marketing industry preferred
Experience in centrally managed computer environments
Experience supporting A/V environments not required, but is a plus
Skills helpful but not required BitLocker, FileVault, Software Distribution Systems (Altiris, JAMF), Adobe Creative Cloud, Service Now, Bomgar, Font Management Systems
Skills:
Desktop, Windows 10, Support, Troubleshooting, mac os, Hardware, Active directory, Windows, Technical support, Imaging
Top Skills Details:
Desktop,Windows 10,Support,Troubleshooting,macos
Additional Skills & Qualifications:
Desktop Support which is supporting a 50/50 Mac PC environment
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
