Desktop Support Specialist
2 weeks ago
About the Role:
East West Bank is seeking a skilled Desktop Services Specialist to join our team. As a Desktop Services Specialist, you will provide prompt and reliable technical assistance to our users over the phone and through remote sessions.
Key Responsibilities:
- Provide technical support for desktops, laptops, printers, and peripheral devices
- Support banking apps and software in a Windows 10 environment
- Create, track, and close work orders
- Monitor time on calls and escalate as needed
- Document identified issues and resolutions for the Knowledge Base
- Support applications and operating systems (MS Office 2016/Office 365, Windows 10)
- Imaging, replacing, and troubleshooting desktops and laptops as needed
- Ability to travel locally as needed
- Knowledge and familiarity with computer security, malware, and threat awareness related to supporting end-user devices
- Maintaining an understanding of top business trends, latest equipment, and newest technologies
- Meeting and Conference Room Support - setup and test all required equipment before meetings or conferences as needed
- Equipment moves, including equipment breakdown, connect, and cable management
- Equipment delivery and user training
Requirements:
- Must be able to pass a background check
- Must have a valid California class C driver's license
- Must be allowed to work in the United States
- Must be able to lift 40 Lbs
- Educational background in IT or Customer Service Relations
- 2 years' experience in customer support or equivalent
- Positive attitude
- Excellent verbal and written skills
Compensation:
The base pay range for this position is USD $20.00/Hr. - USD $28.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
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