Desktop Support Specialist

2 weeks ago


El Monte California, United States East West Bank Full time

About the Role:

East West Bank is seeking a skilled Desktop Services Specialist to join our team. As a Desktop Services Specialist, you will provide prompt and reliable technical assistance to our users over the phone and through remote sessions.

Key Responsibilities:

  • Provide technical support for desktops, laptops, printers, and peripheral devices
  • Support banking apps and software in a Windows 10 environment
  • Create, track, and close work orders
  • Monitor time on calls and escalate as needed
  • Document identified issues and resolutions for the Knowledge Base
  • Support applications and operating systems (MS Office 2016/Office 365, Windows 10)
  • Imaging, replacing, and troubleshooting desktops and laptops as needed
  • Ability to travel locally as needed
  • Knowledge and familiarity with computer security, malware, and threat awareness related to supporting end-user devices
  • Maintaining an understanding of top business trends, latest equipment, and newest technologies
  • Meeting and Conference Room Support - setup and test all required equipment before meetings or conferences as needed
  • Equipment moves, including equipment breakdown, connect, and cable management
  • Equipment delivery and user training

Requirements:

  • Must be able to pass a background check
  • Must have a valid California class C driver's license
  • Must be allowed to work in the United States
  • Must be able to lift 40 Lbs
  • Educational background in IT or Customer Service Relations
  • 2 years' experience in customer support or equivalent
  • Positive attitude
  • Excellent verbal and written skills

Compensation:

The base pay range for this position is USD $20.00/Hr. - USD $28.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.



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