IT Support Specialist

2 months ago


El Paso, United States Messina Talent Advisors Full time
Job DescriptionJob Description

The IT Support Specialist will be responsible for providing comprehensive IT support, including device management through Microsoft Intune, desktop support, and application troubleshooting. This role requires hands-on experience with Microsoft Intune, device management, and providing tier one IT support to ensure employees have reliable and secure access to the tools they need.

Duties & Responsibilities:

  • Provision, deploy, and manage devices using Microsoft Intune for field employees.
  • Support and troubleshoot issues related to devices and applications managed through Intune.
  • Assist with the configuration and maintenance of Intune policies and profiles to ensure compliance and security.
  • Provide tier one technical support for hardware, software, and connectivity issues.
  • Troubleshoot and resolve issues with applications used on managed devices, including [list specific applications].
  • Provide desktop support, including setup, configuration, and troubleshooting of desktops and laptops.
  • Coordinate with the IT team to implement updates and patches to devices managed through Intune.
  • Create and maintain documentation for device management procedures and troubleshooting guides.
  • Train employees on device usage, best practices, and troubleshooting techniques.
  • Monitor device performance and usage to proactively address potential issues.
  • Collaborate with other IT team members to enhance and optimize device management and support processes.

Requirements

  • Proven experience with Microsoft Intune device management and support.
  • Proven experience (3 years) as an IT Desktop Support Technician or in a similar technical support role
  • Strong knowledge of Windows, iOS, and Android operating systems.
  • Experience in provisioning, deploying, and managing devices in a corporate environment.
  • Familiarity with application support and troubleshooting on managed devices.
  • Experience providing desktop support for hardware, software, and connectivity issues.
  • Excellent problem-solving skills and the ability to work independently.
  • Strong communication and interpersonal skills to effectively support employees.
  • Ability to document processes and create user guides for end-users.
  • Experience providing tier one IT support.

Preferred Qualifications:

  • Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
Company DescriptionReal People. Real Connections. Real Results.

That's the Messina Talent Advantage.

For more than 40 years, Messina's Talent practice has continuously evolved to meet the needs of our clients. We not only help our clients fill roles and build their teams, but we also help them better understand their workforce and develop strategic talent initiatives that drive value for their organizations.

Messina Talent Advisors, a Messina Group Company, has the network, proven processes, and all the latest technologies to connect the right candidates with the right jobs - faster.Company DescriptionReal People. Real Connections. Real Results.\r
\r
That's the Messina Talent Advantage.\r
\r
For more than 40 years, Messina's Talent practice has continuously evolved to meet the needs of our clients. We not only help our clients fill roles and build their teams, but we also help them better understand their workforce and develop strategic talent initiatives that drive value for their organizations.\r
\r
Messina Talent Advisors, a Messina Group Company, has the network, proven processes, and all the latest technologies to connect the right candidates with the right jobs - faster.

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