Desktop Support
3 months ago
Location: El Paso, TX, USA, 79922
Mode : Contract (6+ Months) (Day 1 Onsite)
Rate - $22/hr. on W2 (No Benefits)
Primary Responsibilities:
- Supervises a team of Tier 2 Desktop Technician personnel, including resource management and planning, hiring, development, training and performance coaching. Provides guidance and support to staff to ensure Cliental objectives are achieved
- Monitors ticket queue to ensure Service Level Agreements (SLA's) are met and that proper documentation procedure is followed
- Ensures proper support processes and standard operating procedures are documented and followed to ensure timely resolution of technology issues
- Participates in and facilitates IT meetings with internal customers and other support staff
- Ensures proper inventory management of technology equipment including maintaining stock of imaged desktops, laptops, tablets
- Escalates incidents to proper internal IT teams as needed
- Acts as team contact when manager is not available for escalation, meetings, day-to-day operations to include on-call coverage
- Undergraduate degree or equivalent experience.
- 2+ years of supervisor experience in a technical setting
- Demonstrated leadership experience with the ability to lead and direct others to achieve or exceed individual and organizational goals and objectives
- Experience supporting executive or VIP level customers
- Ability to supervise technical staff and understand and escalate technical issues
- Ability to meet scheduled task requirements within assigned deadlines
- Location must be in Dallas, TX
- 1 year or more in a tech lead or team lead role helping with hiring, performance reviews and coaching staff
- Experience creating technical documentation and Standard Operating Procedures (SOPs)
- Previous experience in a supervisory or manager type IT role
- Technical certifications including CompTIA, HDI, or Microsoft Certifications
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