We have other current jobs related to this field that you can find below

  • Customer Service Specialist

    1 month ago

    Waukegan, United States Sure Temp Air Full time

    Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Benefits for YOU Generous PTO...

  • Customer Service Ambassador

    1 hour ago

    Waukegan, Illinois, United States Tim Vinson - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Client Relationship Specialist. As a key member of our State Farm agency, you will be responsible for building strong relationships with our clients and providing exceptional service to meet their insurance and financial needs.Key ResponsibilitiesDevelop and...

  • Customer Service Representative

    2 weeks ago

    Waukegan, United States Classic Toyota Full time

    Job DescriptionJob DescriptionCustomer Service Representative: The Customer Service Representative field is a web-driven customer/prospect questions, serving as an additional point of contact supporting sales activities, and building the dealership brand on the internet.    Core Responsibilities:Provide automotive solutions to Internet-generated...

  • Customer Service Rep

    2 months ago

    Waukegan, United States A. L. Hansen Mfg. Co. Full time

    A.L. Hansen Mfg. Co., an ISO 9001 certified company, is a leading manufacturer in the commercial hardware industry located in Waukegan is currently seeking a full time Customer Service Representative. Requirements •Respond to customers and outside sales reps inquiries or complaints regarding company's products •Data entry of orders •Generate sales...

  • customer service iii

    1 day ago

    Waukegan, United States Randstad Full time

    customer service iii. waukegan , illinois posted today job details summary $20 - $24.20 per hour contract associate degree category life, physical, and social science occupations reference48815 job details job summary: As the largest staffing and recruitment agency in the world, we can commit to finding you the perfect role that gives you the opportunity...

  • Customer Service Operations Manager

    5 days ago

    Waukegan, Illinois, United States Uline Full time

    Role Overview As a Customer Service Operations Manager at Uline, you will play a pivotal role in enhancing our customer service experience. Your primary responsibilities will include: Team Development **Training and Mentoring:** Equip Team Leads with the skills necessary to deliver exceptional customer service. **Fostering Team Spirit:** Cultivate...

  • Automotive Customer Support Specialist

    2 hours ago

    Waukegan, Illinois, United States Classic Toyota Full time

    Job OverviewPosition: Customer Service RepresentativeThe role of a Customer Service Representative involves addressing inquiries from customers and prospects via web platforms, serving as a crucial support for sales initiatives, and enhancing the dealership's online presence.Key Responsibilities:Deliver automotive solutions to customers generated through...

  • Automotive Customer Support Specialist

    6 days ago

    Waukegan, Illinois, United States Classic Toyota Full time

    Job OverviewPosition: Customer Service RepresentativeThe role of the Customer Service Representative is to engage with online customers and prospects, acting as a vital support system for sales initiatives while enhancing the dealership's online presence.Key Responsibilities:Deliver automotive solutions to customers generated through online...

  • Automotive Customer Support Specialist

    2 hours ago

    Waukegan, Illinois, United States Classic Toyota Full time

    Job OverviewPosition: Customer Service RepresentativeThe role of a Customer Service Representative involves engaging with customers and prospects through online platforms, acting as a crucial point of contact that supports sales initiatives while enhancing the dealership's online presence.Key Responsibilities:Provide tailored automotive solutions to...

  • Healthcare Customer Support Specialist

    3 hours ago

    Waukegan, Illinois, United States Sun Technologies Full time

    Job Title: Patient Care Coordinator/ Customer SupportRequired Skills: Patient Care, call center operations, customer service, healthcare insurance, pharmacy benefits, medical benefits, Medicare.Location: Waukegan, IllinoisJob Overview:We are seeking a dedicated Patient Care Coordinator/ Customer Support professional to join our team at Sun Technologies. A...

  • Customer Service Sales Associate

    11 hours ago

    Waukegan, Illinois, United States The Salvation Army USA Central Territory Full time

    Position Overview: The role of a Store Sales Associate is crucial in delivering exceptional customer service and maintaining operational excellence within our retail environment.Key Responsibilities:Exhibit a professional demeanor, consistently adhering to the established dress code.Effectively manage the cash register, including opening, closing, and...

  • CDL Delivery Driver/Service Specialist

    2 days ago

    Waukegan, United States Baxter Full time

    Vantive: A New Company Built On Our Legacy Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

  • CDL Delivery Driver/Service Specialist

    3 days ago

    Waukegan, United States Baxter Full time

    Vantive: A New Company Built On Our Legacy Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

  • Accounts Receivable Specialist

    6 days ago

    Waukegan, Illinois, United States Uline, Inc. Full time

    Position: Accounts Receivable SpecialistCompany Overview:Uline, Inc. is a premier distributor of shipping, industrial, and packaging supplies. We pride ourselves on our exceptional service and high-quality products.Role Overview:We are seeking an Accounts Receivable Specialist to contribute to our ongoing success. This role is ideal for finance professionals...

  • IBM Turbonomic Specialist

    3 months ago

    Waukegan, United States Precise Solutions Full time

    Job DescriptionJob DescriptionAt Precise Solutions, we are looking for top talent consultants to bring on as employees of our organization and service our clients in the various Life Sciences Industries.  We are much more than a consulting firm! Precise Solutions provides competitive compensation packages with great salaries, benefits, health insurance,...

  • Bilingual Customer Service Representative

    2 days ago

    Waukegan, United States ADRIAN RIVAS INSURANCE AGENCY Full time $36,000 - $48,000

    Job DescriptionJob DescriptionWere looking for a motivated and ambitious Customer Service Representative (CSR) to join our team at Adrian Rivas Insurance Agency. If youre someone who thrives in a fast-paced environment, enjoys helping others, and has a passion for delivering excellent customer service, this opportunity is for you. Our agency has been #1 in...

  • IT Support Specialist

    6 days ago

    Waukegan, Illinois, United States Astronics Full time

    Position Title: IT Support SpecialistCompany: Astronics Connectivity Systems and CertificationLocation: Waukegan, ILOverview:Astronics Connectivity Systems and Certification is a leading provider of in-flight entertainment and connectivity solutions for the aviation industry. With a strong track record of successful projects, we specialize in enhancing...

  • Bilingual Intake Specialist

    2 months ago

    Waukegan, United States Kids Above All Full time

    Job DescriptionJob DescriptionKids Above All is seeking a talented Bilingual Intake Specialist to join our team.Job Summary: Reporting to the Lake County Early Childhood Supervisor, with support from program coordinators and clerks, the Intake Specialist’s basic function is to maintain active status of re-determinations, assure full enrollment, maintain...

  • Operations Specialist Gas operations

    1 month ago

    Waukegan, United States North Shore Gas (NSG) Full time

    NSG, a subsidiary of WEC Energy Group, is seeking a Operations Specialist Gas operations in our Waukegan, IL Main Office.Job SummaryThe Operations Specialist is responsible for performing a variety of tasks to support field operations in an office setting. These various tasks could include data entry, system updating, creation of permit requests, fielding...

  • Procurement Specialist

    3 weeks ago

    Waukegan, United States KYYBA Full time

    Job DescriptionJob DescriptionThe Procurement Specialist works within the Procurement Organization, which provides contracting direction to multiple functional areas within the company. The role supports the Procurement Manager and is responsible for supporting, enforcing and managing the strategy at the transactional level set by the Category Team. The...

Customer Service Specialist

1 month ago

Waukegan, United States Service Experts Full time
Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT

Service Experts Company Perks and Benefits for YOU

Generous PTO provided:
  • 20 paid days off within your first year of employment (vacation & national holidays)
  • 25 paid days off after your 2nd year of employment
  • No layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
  • Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
  • Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
  • We provided wellness program options for free employee medical
  • Company-provided smart phone, tablet, uniform plan, and tool replacement program
  • We'll make you better at what you do with our internal Training Academy
  • Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
  • Company-paid employee Life Insurance with options for YOU and your Family
  • Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
  • Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs
Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing

Position Summary:

The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center. This position will be working Sunday through Thursday.

Key Responsibilities:
  • Answers incoming phone calls from customers and assists call or routes call to appropriate person
  • Maintains good customer relations and ensures that all calls meet Service Experts' standards
  • Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
  • Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
  • Maintains customer records by updating account information
  • Accurately dispositions calls in call monitoring software
  • Adheres to CPI compliance regulations when taking payments over the phone
  • Updates capacity planner whenever calls or booked, rescheduled or cancelled
  • Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
  • Communicates with customers on the status of service calls
  • Assists with dispatching as needed
  • Continually maintains working knowledge of all company products, services, and promotions
  • Working with dispatch to improve accuracy in scheduling and speed of response
  • Reliable attendance and on-time job performance
  • Performs similar/other duties as needed or assigned
Qualifications:
  • High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
  • Experience or training the use of computers and related systems in an administrative office environment
  • Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
  • Excellent customer-service, communication, and interpersonal skills
  • Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
  • Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
  • Ability to work effectively in both a team and an independent environment
  • Ability to make decisions based on established guidelines and procedures
  • Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
  • Effective organizational and time-management skills. Must be able to prioritize work based on service demands
  • An understanding and knowledge of the HVAC/Refrigeration Industry is an asset


Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com