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Customer Service Operations Manager

2 months ago

Waukegan, Illinois, United States Uline Full time
Role Overview

As a Customer Service Operations Manager at Uline, you will play a pivotal role in enhancing our customer service experience. Your primary responsibilities will include:

Team Development
  • **Training and Mentoring:** Equip Team Leads with the skills necessary to deliver exceptional customer service.
  • **Fostering Team Spirit:** Cultivate a positive and collaborative team atmosphere.
Department Management
  • **Daily Operations:** Oversee the daily functions of multiple Customer Service departments to ensure efficiency and effectiveness.
  • **Performance Enhancement:** Collaborate with fellow Managers and Team Leads to boost overall team performance.
Evaluation and Improvement
  • **Performance Assessment:** Regularly evaluate team performance and implement strategies for continuous improvement.

Your leadership will be essential in driving our commitment to providing outstanding service to our customers.