![Nexthink S.A](https://media.trabajo.org/img/noimg.jpg)
Engagement Director
4 weeks ago
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description Lead and manage a team of Engagement Managers (EMs) and Service Delivery Managers (SDMs) to ensure the effective positioning and delivery of Nexthink's services and customer journeys within the North America (NA) region. Oversee program management for active engagements to guarantee value delivery and achieve or surpass customer expectations regarding the solution's technical and business benefits. Collaborate closely with stakeholders from the Go-to-Market (GTM) teams to ensure alignment with the organization's goals and objectives. The goal is to drive customer satisfaction, loyalty, and advocacy by delivering outstanding digital employee experience (DEX) services. Responsibilities: Lead and manage the North America (NA) Engagement Managers (EM) and Service Delivery Managers (SDM) teams. Propose and position the right customer journeys to meet specific customer needs. Oversee program/project delivery, ensuring quality and monitoring engagement health metrics. Guarantee value delivery in all engagements. Coordinate cross-functionally with sales, customer success, and consulting teams. Collaborate with other regions to share and implement best practices. Ensure team adherence to established processes and standards. Forecast bookings and delivered revenue related to services; work with consulting managers to anticipate hiring needs. Serve as a subject matter expert on Digital Employee Experience (DEX) and represent the company at events. Act as an escalation point for key accounts and support the team during high workloads. Produce and maintain all relevant project documentation, including scoping documents, statements of work, project plans, budgets, risk registers, change orders, and status reports. Support partners in their approach and adoption plans. Define and disseminate best practices within the team to foster a culture of continuous improvement and ensure the highest quality of solutions. Understand and manage customer contracts, ensuring that the team meets contractual obligations and delivers value. Collaborate with the Customer Success Management (CSM) team to document and communicate delivered value. Define and align Objectives and Key Results (OKRs) for the team to ensure alignment with the organization's overall goals and objectives. Qualifications 10+ years of experience in roles such as Engagement Manager, with at least 5 years in management positions. Strong track record in managing customer programs through service engagements. Customer-first mindset with a focus on delivering exceptional service. Prior experience with Digital Experience (DEX) products is preferred. Solid understanding of end-user computing and market trends. Extensive experience in IT, particularly in IT Service Management (ITSM) and IT Infrastructure Library (ITIL). Previous experience with software and cloud vendors is preferred. Strong comprehension of the partner ecosystem. Demonstrated ability to collaborate effectively with other teams and regions. Willingness to travel up to 20%. Excellent communication and interpersonal skills, with the ability to influence and build relationships with stakeholders at all levels. Strong analytical and problem-solving skills, with the ability to think strategically and execute methodically. Ability to manage multiple priorities and projects simultaneously in a fast-paced environment. Familiarity with project management methodologies and tools (e.g., Agile, Scrum, PMP). Proficiency in data analysis and leveraging insights to drive decision-making. Commitment to continuous learning and professional development. #J-18808-Ljbffr
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Engagement Director
4 days ago
Boston, United States Staffworthy Inc Full timePOSITION SUMMARY The Engagement Director strategically and tactically owns an engagement from start to finish. This position is the most senior resource who is fully allocated to a particular client assignment. This individual is responsible for managing the client relationship and serving as both inspiration and the motivator to the internal team and the...
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Engagement Director
2 months ago
Boston, United States Acclaim Recruiters Full time100% travel The Engagement Director strategically and tactically owns an engagement from start to finish. This position is the most senior resource who is fully allocated to a particular client assignment. This individual is responsible for managing the client relationship and serving as both inspiration and the motivator to the internal team and the client...
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Engagement Director
3 months ago
Boston, United States Acclaim Recruiters Full timeJob DescriptionJob Description100% travelThe Engagement Director strategically and tactically owns an engagement from start to finish. This position is the most senior resource who is fully allocated to a particular client assignment. This individual is responsible for managing the client relationship and serving as both inspiration and the motivator to the...
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Director of Lifetime Engagement
2 months ago
Boston, United States Wentworth Institute of Technology Full timeDirector of Lifetime EngagementlocationsBoston, MA, UStime typeFull timejob requisition idJR1818Job Description Wentworth’s engagement and annual giving team seeks to build an inclusive and connected community, providing opportunities for alumni, families, friends, and faculty/staff of Wentworth to connect with the university and each other and to inspire...
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Senior Director, Client Engagement
2 weeks ago
Boston, United States Publicis Groupe Full timePublicis Groupe - Senior Director, Client Engagement - Boston, Massachusetts As a Sr. Director of Client Engagement, you will be instrumental in driving client success and satisfaction by orchestrating the delivery of Epsilon’s products and services. Work together to win together: You will report to the Vice President, Client Engagement Delivery and...
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Boston, Massachusetts, United States Suffolk University Full timeAbout the RoleSuffolk University is seeking an experienced professional to serve as the Associate Director of Alumni Engagement and Development. This key role will be responsible for planning and implementing a variety of community-building, educational, and professional programs to successfully engage students and recent graduates with the university.Key...
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Client Engagement Director
3 weeks ago
Boston, United States Ensono Full timeAt Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with...
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Engagement Director
1 month ago
Boston, United States Nexthink SA Full timeNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem...
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Director, Strategic Events and Engagement
6 days ago
Boston, Massachusetts, United States Emerson College Full timeAbout the RoleThe Director, Strategic Events and Engagement will lead a team responsible for creating, driving, and executing a comprehensive event strategy for Institutional Advancement at Emerson College. This strategic leadership role will oversee a dynamic range of activities, including events at festivals and conferences, signature regional alumni and...
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Engagement Director
1 month ago
Boston, Massachusetts, United States Nexthink Full timeCompany DescriptionNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from...
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Engagement Director
1 month ago
Boston, United States Nexthink Full timeJob DescriptionJob DescriptionCompany DescriptionNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to...
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Engagement Director
3 weeks ago
Boston, United States Nexthink Full timeCompany Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from...
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Senior Director, Client Engagement
6 days ago
Boston, United States Epsilon Data Interactive, Inc. Full timeAs a Sr. Director of Client Engagement, you will be instrumental in driving client success and satisfaction by orchestrating the delivery of Epsilon’s products and services.Work together win together You will report to the Vice President, Client Engagement Delivery and collaborate closely with cross-functional teams including Sales, Client Services, and...
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Director, Health Information Technology
4 weeks ago
Boston, United States Vertex Full timeJob DescriptionDirector, Health Information Technology (HIT) Strategy and EngagementLocation: Boston, MA (3 days onsite, 2 days remote weekly)Vertex is seeking a talented individual to join our US Pain Business Unit and support our journey to bring new pain management treatment options to the market. The Director, HIT Strategy and Engagement will identify...
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Boston, Massachusetts, United States Galderma Full timeGalderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our...
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Boston, United States Galderma Full timeGalderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our...
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BOSTON, United States Disability Solutions Full timeBy clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...
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Engagement and Events Coordinator
1 month ago
Boston, Massachusetts, United States The Catholic Schools Foundation (CSF) Full timeOrganization: The Catholic Schools Foundation (CSF)Position Title: Engagement and Events CoordinatorReports to: Advancement DirectorDetails: The Engagement and Events Coordinator (EEC) reports directly to the Advancement Director and manages alumni, young leader and corporate engagement opportunities, as well as, advancement-related events. Engagement...
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Engagement and Events Coordinator
4 weeks ago
Boston, United States The Catholic Schools Foundation (CSF) Full timeOrganization: The Catholic Schools Foundation (CSF) Position Title: Engagement and Events Coordinator Reports to: Advancement Director Details: The Engagement and Events Coordinator (EEC) reports directly to the Advancement Director and manages alumni, young leader and corporate engagement opportunities, as well as, advancement-related...
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Engagement Manager
3 months ago
Boston, United States Boston Chinatown Neighborhood Center Full time $48,000 - $52,000What We OfferCompetitive Benefits Package403B Retirement PlanPaid Time OffPaid HolidaysProfessional DevelopmentWork-Life BalanceAbout Pao Arts CenterThrough arts, culture, and education, Pao Arts Center (the Center) brings together community members across generations to reclaim a critical piece of Chinatown history to create healthy families and vibrant...