Event Manager

POSITION SUMMARY:

ASM, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Event Manager in Oklahoma City. Under general supervision, the Event Manager controls and monitors the customer contact aspect and front-of-house division of the facility. Plans, monitors, directs, and manages the event coordination, security, crowd control, exhibitor services, outside contractor service functions, and enforces fire marshal regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties and responsibilities may be assigned.

Supervise Event Coordinators and train them on successful and appropriate business practices.

Develop and maintain positive and impactful relationships with clients, co-workers, and other business entities.

Work alongside the Senior Event Manager and Senior Director of Events to develop new policies and procedures for event management.

Ensure successful event coordination activities by supervising and training Event Coordinators.

Plan, organize, and manage events at Paycom Center, Home of the Oklahoma City Thunder.

Develop assignment schedules for all staffing requirements for the proper presentation of events.

Supervise emergency/medical personnel, crowd control, ushers/ticket takers, and Police Officers as well as contract employees for events.

Research, review, and recommend equipment, materials, and supplies required in providing event services and planning.

Coordinate outside service needs with food and beverage contractor, decorators, or other vendors.

Assist with special needs or requests for all front-of-house arrangements such as opening of house, late seating, clearing aisles, etc.

Coordinate with the marketing department all media entry into the building before, during, or immediately following events.

Assist in preparation of facility budget and estimated revenues.

File all personal injury and accident reports that may occur during events to the management office.

Maintain the proper image and generate positive public relations with artists, clients, exhibitors, patrons, and staff.

Make immediate decisions and communicate with all users of the facility in an emergency situation.

Communicate with clients to obtain necessary technical requirements and other event-related information.

Inspect buildings and specific meeting areas to evaluate suitability for occupancy, considering such factors as air circulation, lighting, location, room size, and specific event requirements.

Ensure that the equipment, physical set-up, and personnel provided meet the requirements of the event and the client’s contractual agreement.

Monitor performance of front-of-house staff including guest services, security, medical, and event staff.

Ensure all pertinent information is obtained, compiled in event files, and distributed to proper facility departments.

Manage the preparation for upcoming events.

Coordinate and satisfy the requirements of multiple events occurring simultaneously.

Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Engage in decisions related to crowd management in a prompt and decisive manner during crisis situations.

Work irregular schedule to ensure proper supervision of all events and activities scheduled in the facility, as required. This individual should be prepared to put in necessary hours, which include nights, weekends, and holidays.

Supervisory Responsibilities: This position is responsible for directly supervising Event Coordinators and Event Service Interns as well as indirectly supervising Event Staff during events. Carries out supervisory responsibilities in accordance with ASM’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education and/or Experience:

Bachelor’s degree from an accredited four-year college or university and five (5) years related experience and/or training, or an equivalent combination of education and experience.

A minimum of three (3) years of that experience in event management or convention services in a hotel or multi-purpose public assembly facility is preferred.

Be licensed and insured to operate a motor vehicle in the United States.

Knowledge, Skills, and Abilities: Knowledge of public assembly facility management, customer services practices, and exhibitor services practices are a plus.

Demonstrate knowledge in industry terminology, facility capabilities, operational procedures, event coordination, and event-related services.

Demonstrate the principles and techniques of supervision, training, budgeting, and other administrative duties.

Handle conflict, make common sense decisions, and exercise proper action during high tension and stressful situations.

Follow oral and written instructions and communicate effectively with others in both oral and written form.

Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.

Work independently, exercising judgment and initiative.

Remain flexible and adjust to situations as they occur.

Possess knowledge of building operations, maintenance practices, and safety requirements.

Maintain effective working relationships with clients, employees, exhibitors, patrons, and others encountered in the course of employment.

Define problems, collect data, establish facts, and draw valid conclusions.

Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Possess excellent organizational skills.

Work in a fast-paced environment.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

May spend long hours walking, standing, or sitting while working.

Ability to lift up to 50 lbs.

Manual dexterity – Regularly required to use hands to handle or feel.

Visual acuity for review of computer monitors, contractual agreements, etc.

HOURS OF WORK AND TRAVEL REQUIREMENTS:

Occasional travel may be required.

Work hours may vary – Ability to work irregular hours during events, including nights, weekends, and holidays.

COMPUTER SKILLS:

Proficient in Microsoft Office, Word, Excel, Outlook, and PowerPoint. Experience in AutoCAD or other graphics program preferred.

Operate a personal computer using Windows and Microsoft Office software.

Operate standard office equipment including copier, fax machine, etc.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

#J-18808-Ljbffr