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Event Manager
1 month ago
- Supervise Event Coordinators and train them on successful and appropriate business practices.
- Develop and maintain positive and impactful relationships with clients, co-workers, and other business entities.
- Work alongside the Senior Event Manger and Senior Director of Events to develop new policies and procedures for event management.
- Ensure successful event coordination activities by supervising and training Event Coordinators.
- Plan, organize, and manage events at Paycom Center, Home of the Oklahoma City Thunder.
- Develop assignment schedules for all staffing requirements for the proper presentation of event.
- Supervise emergency/medical personnel, crowd control, ushers/ticket takers, and Police Officers as well as contract employees for events.
- Research, review and recommend equipment, materials and supplies required in providing event services and planning.
- Coordinate outside service needs with food and beverage contractor, decorators, or other vendors.
- Assist with special needs or requests for all front-of-house arrangements such as opening of house, late seating, clearing aisles, etc.
- Coordinate with marketing department all media entry into the building before, during or immediately following events.
- Assist in preparation of facility budget and estimated revenues.
- File all personal injury and accident reports that may occur during events to management office.
- Maintain the proper image and generate positive public relations with artists, clients, exhibitors, patrons, and staff.
- Make immediate decisions and communicate with all users of the facility in an emergency situation.
- Communicate with clients to obtain necessary technical requirements and other event related information.
- Inspect buildings and specific meeting areas to evaluate suitability for occupancy, considering such factors as air circulation, lighting, location, room size and specific event requirements.
- Ensure that the equipment, physical set-up, and personnel provided meet the requirements of the event and the client's contractual agreement.
- Monitor performance of front of house staff including guest services, security, medical and event staff.
- Ensure all pertinent information is obtained, compiled in event files, and distributed to proper facility departments.
- Manage the preparation for upcoming events.
- Coordinate and satisfy the requirements of multiple events occurring simultaneously.
- Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
- Engage in decisions related to crowd management in a prompt and decisive manner during crisis situations
- Work irregular schedule to ensure proper supervision of all events and activities scheduled in the facility, as required. This individual should be prepared to put in necessary hours, which include nights, weekends, and holidays.
- Bachelor's degree from an accredited four-year college or university and five (5) years related experience and/or training, or an equivalent combination of education and experience.
- A minimum of three (3) years of that experience in event management or convention services in a hotel or multi-purpose public assembly facility is preferred.
- Be licensed and insured to operate a motor vehicle in the United States.
- Knowledge of public assembly facility management, customer services practices and exhibitor services practices are a plus.
- Demonstrate knowledge in industry terminology, facility capabilities, operational procedures, event coordination and event-related services.
- Demonstrate the principles and techniques of supervision, training, budgeting, and other administrative duties.
- Handle conflict, make common sense decisions and exercise proper action during high tension and stressful situations.
- Follow oral and written instructions and communicate effectively with others in both oral and written form.
- Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
- Work independently, exercising judgment and initiative.
- Remain flexible and adjust to situations as they occur.
- Possess knowledge of building operations, maintenance, practices, and safety requirements.
- Work independently, exercising judgment and initiative.
- Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
- Define problems, collect data, establish facts, and draw valid conclusions.
- Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Work effectively under pressure and/or stringent schedule and produce accurate results.
- Possess excellent organizational skills.
- Work in a fast-paced environment.
- May spend long hours in walking, standing, or sitting while working.
- Ability to lift up to 50 lbs.
- Manual dexterity - Regularly required to use hands to handle or feel.
- Visual acuity for review of computer monitors, contractual agreements, etc.
- Occasional Travel may be required.
- Work hours may vary – Ability to work irregular hours during events, including nights, weekends, and holidays.
- Proficient in Microsoft Office, Word, Excel, Outlook, and PowerPoint. Experience in AutoCAD or other graphics program preferred.
- Operate a personal computer using Windows and Microsoft Office software
- Operate standard office equipment including copier, fax machine, etc.
All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact the Human Resources Office at
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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