Event Coordination Manager

2 weeks ago

Oklahoma City, Oklahoma, United States Marriott International Inc Full time
Position Overview

The Events Manager is accountable for the meticulous preparation of all event documentation and collaborates with Sales, property departments, and clients to guarantee a consistent and high-quality service throughout the pre-event, event, and post-event phases.

This role primarily manages events of moderate complexity, ensuring a smooth transition from sales to service and back to sales. The Events Manager identifies opportunities to enhance revenue through up-selling and offering additional services to create exceptional events.


Candidate Qualifications

Education and Experience:

  • High school diploma or GED; 1-2 years of experience in event management or a related field.
  • OR a 2-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline; with at least 1 year of experience in event management or a similar professional area.

Key Responsibilities
  • Managing Event Logistics and Operations: Ensure events run smoothly by adhering to established protocols, collaborating with team members, and maintaining accuracy.
  • Welcome clients during the event phase and transition to the Event Operations team for detailed execution.
  • Ensure compliance with all standards, policies, and procedures.
  • Verify billing accuracy and conduct reviews with clients before finalizing invoices.
  • Oversee group room allocations and meeting spaces for assigned groups.
  • Identify operational challenges and collaborate with property staff and clients to devise effective solutions.
  • Integrate current trends in event management and design into planning.
  • Act as a liaison between sales representatives and clients throughout the event lifecycle.
  • Participate in client site inspections and assist with the sales process as needed.
  • Solicit feedback from property departments to identify areas for enhancement in the Event Planner's experience.

Providing Exceptional Customer Service:
  • Deliver outstanding customer service throughout the client experience and encourage the same from colleagues.
  • Empower team members to provide excellent service and set a positive example for guest relations.
  • Communicate event details clearly, both verbally and in writing, to clients and property operations.
  • Maintain visibility to clients at all times during the event process.
  • Oversee client experiences from file turnover through the post-event phase.
  • Follow up with clients after events to gather feedback.
  • Address and resolve guest issues and complaints effectively.
  • Utilize personal judgment and expertise to enhance the client experience.
  • Continuously improve customer service by incorporating feedback into action plans.

Leading Event Management Teams:
  • Conduct formal pre- and post-event meetings to review group needs and feedback.
  • Lead meetings for assigned groups to ensure all requirements are met.

Supporting Sales and Marketing:
  • Assist in the sales process and revenue forecasting for client groups.
  • Promote products and services throughout the event lifecycle.

Human Resources Activities:
  • Review guest feedback and satisfaction results with team members.
  • Observe service behaviors and provide constructive feedback.
  • Contribute to the development and implementation of corrective action plans.

The salary range for this position is $59,000 to $75,000 annually. Marriott offers a comprehensive benefits package, including health care, 401(k) plans, employee stock purchase plans, paid time off, and various wellness benefits.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and fostering an inclusive culture.

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