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Customer Service Specialist
2 months ago
As a
Customer Service Specialist , you will help fulfill the promise that Central Insurance makes to our customers by recognizing, understanding, and responding to the needs of our internal and external customers.
How You'll Make an Impact
Services a high volume of incoming calls and emails from policyholders, agents, and internal customers
Exercises initiative and judgment while researching and responding to customer inquiries
Proactively provides solutions and options to customer needs
Applies knowledge of the billing system and other applicable systems
Processes electronic premium payments from customers
Handles a variety of billing-related transactions including billing revisions, reinstatements, payment plan, billing method, and due day changes
Acquires, maintains, and applies basic understanding of Personal Lines and Commercial Lines insurance
Works within many supporting systems to fully service incoming requests
Handles a variety of policy-related transactions and other customer service-related tasks
Soft-sells various electronic options to customers
Trains others as needed
Creates and maintains strong relationships with agents, policyholders, and other internal stakeholders
Demonstrates strong interpersonal skills with a collaborative style
Communicates effectively and professionally using proper grammar both orally and in writing
Prioritizes multiple tasks to meet required deadlines and work independently
Assists with testing initiatives
Why Central Insurance in Salt Lake City?
Competitive pay rates
Hybrid work model after completion of training
Located at The Gateway, near the heart of downtown Salt Lake City, and steps away from a UTA TRAX stop
Free access to a fitness center and free parking
Tuition Reimbursement
Comprehensive benefits package that starts on your first day (for full-time employees)
Stability with a 148-year-old company
What You'll Bring
1 year consistent experience in a professional-level customer service environment is required
Flexible schedule available between 6:00 am - 6:00 pm MDT Monday through Friday
Ability to build rapport with each customer, both internal and external, and actively listen and respond to requests
Demonstrates strong interpersonal skills with a collaborative style
Ability to comprehend and communicate effectively and professionally using proper grammar both orally and in writing
Strong analytical, comprehension, and mathematical skills
Demonstrate strong time management skills to effectively prioritize multiple tasks to meet required deadlines
Ability to work independently and as part of a team
Exercise initiative and judgment while researching and solving customer inquiries
Strong attention to detail
Adaptable to change
Conflict resolution and strong problem-solving skills
Ability to understand Central Insurance's policies and processes
Preferred:
Knowledge of the Microsoft product suite
Exceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on the quality of the customer experience
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