Product Support Representative III

2 months ago

Jacksonville, United States Jobs for Humanity Full time
Company Description
Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: FIS Global

Job Description

Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Commerce/Business

Job Description

FIS Management Services, LLC seeks Product Support Representative III in Jacksonville, FL to provide in-depth product support to FIS clients by resolving incoming inquiries. Respond to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommend corrective action. Document customer information and recurring technical issues to support product quality programs and product development. Recreate client issues in test environment and identify and document how applications and systems interact to support business processes. Resolve client concerns raised during installation, operation, maintenance or product application or compatibility matters.

REQUIREMENTS: Bachelor's degree or foreign equivalent in Computer Information Systems, Information Technology, or related field and four (4) years of experience in the job offered or a related occupation: performing debugging and troubleshooting; performing CMMN(case management model and notation) & BPMN(business process modeling notation processes using Edorasone software; implementing Web Server functionality including IIS (Internet Information Services) settings and rewrite rules, bindings, security Certificates and overall application Hosting knowledge; working with Windows Server; and utilizing SQL skills including SSMS knowledge, SQL Profiler, SQL Maintenance, SQL Jobs to write SQL queries. Telecommuting and/or working from home may be permissible pursuant to company policies.

QUALIFIED APPLICANTS: Please apply directly through our website by clicking on "Apply Now."

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

  • Product Support Representative II

    1 week ago

    Jacksonville, United States FIS - Fidelity Information Services Full time

    Provide in-depth product support and researching client issues. Troubleshoot problems with equipment or software applications and recommend corrective action. Document customer information and recurring functional issues to support product quality Support, Representative, Product Development, Technology

  • Product Support Representative II

    4 days ago

    Jacksonville, Florida, United States Jobs for Humanity Full time

    About the Role:The world of finance is constantly evolving, and at FIS, we're at the forefront of innovation. As a Product Support Representative, you'll be working closely with our clients to provide in-depth product support and resolve customer concerns. Your expertise will be invaluable in helping us deliver exceptional service and drive business...

  • Product Support Representative II

    4 weeks ago

    Jacksonville, United States FIS - Fidelity Information Services Full time

    Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment. - Provide in-depth product support and researching client issues. - Troubleshoot problems with equipment or software Support, Representative, Product Development, Technology, Trade

  • Product Support Representative for FIS Energy Trading

    5 days ago

    Jacksonville, United States FIS - Fidelity Information Services Full time

    Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment. - Provide in-depth product support and researching client issues. - Troubleshoot problems with equipment or software Support, Energy, Representative, Product Development, Technology

  • Product Support Representative II

    6 days ago

    Jacksonville, United States Jobs for Humanity Full time

    Company Description Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of...

  • Product Support Representative for Energy Trading Solutions

    3 days ago

    Jacksonville, Florida, United States Jobs for Humanity Full time

    About the Role:The Energy Trading Product Support Representative role at FIS is designed to collaborate with clients to provide in-depth product support for the FIS Energy Trading, Risk and Logistics Platform. This platform is a flexible, cloud-native solution that helps clients calculate market-to-market positions in real-time, capture physical and...

  • Product Support Specialist

    5 days ago

    Jacksonville, Florida, United States Jobs for Humanity Full time

    Job Summary: We are seeking a skilled Product Support Representative to join our team at FIS Global. As a Product Support Representative, you will work closely with clients to provide in-depth product support, troubleshoot issues, and document customer information. This is a fantastic opportunity to grow your career in the finance industry and make a real...

  • Product Support Specialist

    4 weeks ago

    Jacksonville, Florida, United States Jobs for Humanity Full time

    About the RoleWe are seeking a highly skilled Product Support Representative to join our team at FIS Global. As a Product Support Representative, you will work closely with our clients to provide in-depth product support and resolve technical issues related to our financial software applications.Key ResponsibilitiesHandle customer inquiries and resolve...

  • Product Support Representative for Energy Trading

    5 days ago

    Jacksonville, United States Jobs for Humanity Full time

    Company Description Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of...

  • Attorney III

    2 weeks ago

    Jacksonville, Florida, United States City of Jacksonville, FL Full time

    Job Title: Attorney IIIThe City of Jacksonville, FL is seeking a highly skilled Attorney III to join our team. As a key member of our legal department, you will provide expert legal advice and support to various clients and stakeholders.Job Summary:The Attorney III will be responsible for providing legal support to various clients regarding contracts,...

  • Product Support Specialist

    4 weeks ago

    Jacksonville, Florida, United States FIS - Fidelity Information Services Full time

    Job SummaryWe are seeking a highly skilled Product Support Representative II to join our team at FIS - Fidelity Information Services. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving complex support issues.Key ResponsibilitiesProvide in-depth product support and research client issues to...

  • Logistics Analyst III

    2 weeks ago

    Jacksonville, Florida, United States Hurricane Consulting Inc Full time

    Job SummaryHurricane Consulting Inc is seeking a skilled Logistics Analyst III - Retail Support Associate to join our team. The ideal candidate will have experience in logistics and retail operations, with a strong understanding of Microsoft Office Word and Excel. The successful candidate will provide exceptional customer service, process orders accurately,...

  • Product Support Specialist

    2 weeks ago

    Jacksonville, Florida, United States Jobs for Humanity Full time

    About the RoleFIS is seeking a highly skilled Product Support Representative II to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesHandle customer inquiries and resolve support issues in a timely and professional manner.Provide...

  • Sales Support Representative

    5 days ago

    Jacksonville, Florida, United States Ferguson Enterprises Full time

    Job Summary:Ferguson Enterprises is seeking a motivated Sales Support Representative to join our team. As a Sales Support Representative, you will provide exceptional customer service and support to our customers, assisting them with their sales-related inquiries and needs.Responsibilities:Assist customers with sales-related inquiries and needsProvide...

  • CNC Machinist III Position

    4 weeks ago

    Jacksonville, Florida, United States Raytheon Technologies Corporation Full time

    CNC Machinist III Job DescriptionWe are seeking a skilled CNC Machinist III to join our team at Collins Aerospace, a leading manufacturer of aerospace and defense products. This onsite position is located at our facility in Jacksonville, FL.Key Responsibilities:Operate CNC machines to produce high-precision parts and components.Set up and program CNC...

  • Product Support Representative II

    4 weeks ago

    Jacksonville, United States Jobs for Humanity Full time

    Company Description Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer...

  • Attorney III

    2 weeks ago

    Jacksonville, Florida, United States City of Jacksonville Full time

    Job Title: Attorney III - Transactional SpecialistJoin the City of Jacksonville's Office of General Counsel as a highly skilled Attorney III - Transactional Specialist. This role provides legal support to various clients regarding contracts, government operations, and other transactional matters.Key Responsibilities:Provide legal support to clients on...

  • Machinist III

    4 weeks ago

    Jacksonville, Florida, United States Kaman Aerospace Full time

    Machinist III Job DescriptionAt Kaman Aerospace, we are seeking a highly skilled Machinist III to join our team. As a key member of our production team, you will be responsible for setting up and operating conventional, special-purpose, and numerical control machines and machining centers to produce high-quality metal parts.Key Responsibilities:Perform...

  • Corporate Counsel III

    2 weeks ago

    Jacksonville, Florida, United States Jobs for Humanity Full time

    About the RoleThe Corporate Counsel III will manage legal business matters to protect the enterprise's rights as it relates to employment law and human resources matters. This role will work closely with the human resources management teams as well as senior management and external counsel to ensure that the company's employment practices are in accordance...

  • Cold Heading Design Engineer III

    2 weeks ago

    Jacksonville, Arkansas, United States SigSauer Full time

    Job Title: Cold Heading Design Engineer IIIAt SIG SAUER, we are seeking a highly skilled Cold Heading Design Engineer III to join our R&D Department. As a key member of our team, you will be responsible for developing new product concepts with a focus on cold headed manufacturing.Key Responsibilities:Design and develop new product concepts for cold headed...