Senior Customer Success Manager

2 months ago

Seattle, United States Orby, Inc. Full time

Orby builds the next-generation Automation AI platform to automate repetitive processes. It provides a unique “observe, learn, and automate” end-to-end experience powered by an actions-based foundation model. Orby observes a user’s activities, identifies repetitive work steps, and generates the suggestions that ultimately automate these tasks. Moreover, Orby works behind the scenes to continuously learn from human feedback, becoming smarter with no coding involved. The two founders have unparalleled domain knowledge and AI expertise - Bella Liu led AI product and business development teams at UiPath (enterprise automation leader) from early stage through IPO and Will Lu led the engineering teams at Google building successful enterprise AI products over the last decade. Throughout beta development, Orby has partnered with some of the world’s largest organizations to deploy the product and save users valuable time. They also hired world-class engineering, research, and design talent from Google, Microsoft, Meta, and Stanford who have extensive experience building cutting-edge technologies. Orby recently raised a Series A round from top VCs with a strong track record of backing category-defining companies. Senior Customer Success Manager You will be working on a category-defining product - AI Automation will be a cornerstone in every enterprise in the world. Humans should not do soul-crushing repetitive and tedious work It is the perfect time to build as the foundation model technology is at the tipping point to take automation to the next stage. If you are ready to take on the challenge of building a new product category, and you want to define a new era of human and AI interaction, come join Orby Responsibilities Serve as a trusted advisor to customers driving the strategic adoption of the Orby AI platform

Understand customer needs and use cases deeply, both from a business and technical perspective

Have in-depth product knowledge in order to educate customers on best practices and enable them to achieve their goals

Manage onboarding for new customers, ensuring a seamless experience and fast time to value

Creatively leverage data and metrics to help customers quantify value and build the business case for renewal and/or expansion

Be the Voice of the Customer, collaborating with internal stakeholders to ensure customer needs and feedback are heard

Proactively identify and mitigate risks, acting as a quarterback internally to resolve customer issues

Uncover new use cases and expansion opportunities within your book of business

Minimum Qualifications Bachelor's degree.

5 years of experience in a similar role (customer success, account management, etc.) preferably in the tech or startup industry.

Proven track record of successfully managing enterprise customer relationships (F500 accounts)

Excellent written and verbal communication skills

Preferred Qualifications Having worked in enterprise software industry (deal size $200K plus)

Having worked in customer success for AI or related emerging technologies

Having worked in early stage and fast growing startups

Consulting or investment banking experience is a plus

MBA degree is a plus

Compensation We aim to attract and retain the best employees and compensate them in a way that appropriately and fairly values their individual contributions to the company.

Comp range: $140-170K. Generous equity.

We provide competitive benefits including medical, dental, and vision plans, unlimited PTO, paid lunch for in office days and a 401(k) savings plan with company match.

If you don't think you meet all the criteria, but are still interested, please apply Nobody checks every box, and we are looking for someone who is excited for the mission and has a growth mindset.

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