Senior Customer Success Manager, Showcase
6 days ago
ShowingTime+ is a collection of brands and software solutions that focus on providing services to all real estate agents, teams, and brokers to facilitate a seamless shopping and transaction experience for their customers. ShowingTime+ is part of Zillow Group, whose mission is to give people the power to unlock life's next chapter.
The team values delivering exceptional customer experiences and plays a critical role in bringing new customers onboard by establishing rapport, understanding customer needs, and addressing challenges.
The Senior Customer Success Manager at Listing Showcase plays a critical role in handling large, complex, and high spend accounts. This senior position takes on the responsibility of efficiently onboarding customers using industry-leading implementation practices. The key focus of this role is to establish strong relationships with customers, drive successful implementations that align with their specific expectations, and encourage product adoption.
About the role
The Senior Customer Success Manager at Listing Showcase is responsible for the ownership of our larger, more complex customer relationships. They are expected to quickly build rapport, understand potential challenges and advise our customers on best practices. This is accomplished by:
- Establishing immediate rapport and connection, quickly understand customer' needs, and tactfully address challenges and concerns while driving the implementation forward
- Serving as the primary point of contact for clients throughout the customer journey, owning a book of business comprising of our larger and more complex customers
- Acting as a subject matter expert and advocate for Listing Showcase, ensuring that implementation and adoption aligns with customers' specific expectations
- Proactively advising customers on best practices and recommending system and process changes that are essential for achieving customer outcomes
- Influencing future lifetime value through higher product adoption, customer happiness and overall health scores
- Hosting monthly or quarterly Business Reviews to discuss engagement, updated customer goals and share business or product updates
- Delivering training sessions to new users through phone/web-based or in-person interactions.
- Leading or representing the Customer Success team in collaboration efforts with other internal teams to determine renewal strategy and identify expansion opportunities
- Providing valuable guidance and support to train and mentor new team members.
In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $34.65 - $55.35 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are
This role requires focus on the success of our Showcase customers in a dynamic and changing real estate market. Requirements:
- Four-year degree or equivalent experience
- Listing Showcase experience a plus
- At least 5 years' experience in a client-facing position; customer success, prior implementation, project management or business to business sales experience is a plus
- Knowledge of the real estate industry preferred
- Strong communications and interpersonal skills
- Demonstrated organizational and time management skills
- Flexibility in scheduling to meet customer needs with short turnaround
- Ability to manage project completion with tight deadlines
- Ability to work efficiently and effectively on project teams
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don't just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees' Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
-
Senior Customer Success Manager, Showcase
6 days ago
Seattle, Washington, United States Zillow Group Full timeAbout the TeamZillow Group is a leading provider of real estate solutions, dedicated to making home a reality for more people. Our team is passionate about delivering exceptional customer experiences and plays a critical role in bringing new customers onboard by establishing rapport, understanding customer needs, and addressing challenges.The RoleThe Senior...
-
Senior Customer Success Manager, Showcase
3 days ago
Seattle, Washington, United States Zillow Group Full timeAbout the TeamZillow Group is a leading provider of real estate technology and services, dedicated to making home a reality for more people. Our team is passionate about delivering exceptional customer experiences and plays a critical role in bringing new customers onboard by establishing rapport, understanding customer needs, and addressing challenges.The...
-
Customer Success Manager
5 hours ago
Seattle, United States ACCS - ARES Customer Care Solutions GmbH Full timeDemandbase helps B2B companies hit their revenue goals using fewer resources. How? By using the power of AI to identify and engage the accounts and buying groups most likely to purchase. Our account-based technology unites sales and marketing teams around insights that you can understand and facilitates quick actions across systems and channels to deliver...
-
Customer Success Manager
2 months ago
Seattle, United States Zillow Group Full timeAbout the team ShowingTime+ is a collection of brands and software solutions that focus on providing services to all real estate agents, teams, and brokers to facilitate a seamless shopping and transaction experience for their customers. ShowingTime+ is part of Zillow Group, whose mission is to give people the power to unlock life's next chapter. The team...
-
Senior Customer Success Manager
1 day ago
Seattle, United States Amazon.com Inc Full timeMinimum Qualifications: 3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills Bachelor's Degree Data analysis experience including manipulating large datasets from complex systems and interpreting results Proficient in Excel Strong written and verbal communication skills Preferred...
-
Principal Customer Success Manager
1 week ago
Seattle, United States Signifyd Full timeAs a Principal CSM , you will be responsible for the success of Signifyd’s most complex and strategic accounts. You will own the relationship across the entire customer journey, ensuring the customer’s seamless transition onto the Signifyd platform and driving optimal outcomes for the customer within core products utilized. You will collaboratively build...
-
Seattle, Washington, United States Amazon Full timeAbout the RoleWe are seeking a Senior Customer Success Manager to drive business growth for our Vendor Services organization. This role is a key part of our team, responsible for delivering an optimal level of service through strategic insights and high operational standards.Key ResponsibilitiesDevelop and execute strategic joint business plans with Vendors...
-
Customer Success Manager
6 days ago
Seattle, United States Amazon Full timeJob ID: 2710433 | Amazon.com Services LLC Amazon Vendor Services has teams in multiple locations. This role can be based in one of our approved office locations in Seattle, WA, Santa Monica, CA or Arlington, VA dependent on business need. Want to own the tactical implementation of plans and projects that create an immediate impact on customers and...
-
Senior Customer Success Manager, Data Cloud
4 hours ago
Seattle, United States Salesforce Full timeRole Description For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Senior Customer Success Manager...
-
Seattle, Washington, United States Amazon Web Services, Inc. Full timeAre you passionate about customer success and cloud technology? As a Senior Customer Solutions Manager at Amazon Web Services (AWS), you will play a pivotal role in guiding our clients through their transformative journey to the cloud. Key Responsibilities: Act as a strategic partner to customers, utilizing your expertise in large-scale cloud transformations...
-
Seattle, United States Amazon Full timeJob ID: 2734165 | Amazon.com Services LLC The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service...
-
Seattle, United States Amazon.com Inc Full timeThe Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly...
-
Customer Success Manager
1 day ago
Seattle, Washington, United States Jobot Full timeAbout the RoleWe are seeking an experienced Senior Customer Success Manager to join our team at Jobot. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our largest enterprise clients in the Seattle area.Key ResponsibilitiesDevelop and maintain strong relationships with customers,...
-
Customer Success Manager
4 days ago
Seattle, Washington, United States Targeted Talent Full timeJob DescriptionJob SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Targeted Talent. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through effective project management and solution implementation.Key ResponsibilitiesProject...
-
Customer Success Manager
3 weeks ago
Seattle, United States Shiftboard Full timeWe are looking for a dynamic, high-volume Customer Success Manager to join our outstanding customer success team! In this role, you will manage an extensive portfolio of accounts, focusing on customer retention, satisfaction, and engagement. You aim to ensure customers maximize the value of their Shiftboard’s workforce management solutions through...
-
Customer Success Manager
6 hours ago
Seattle, United States Shiftboard Full timeWe are looking for a dynamic, high-volume Customer Success Manager to join our outstanding customer success team! In this role, you will manage an extensive portfolio of accounts, focusing on customer retention, satisfaction, and engagement. You aim to ensure customers maximize the value of their Shiftboard’s workforce management solutions through...
-
Seattle, Washington, United States sportstechgroup- JobBoard Full timeSenior Manager, Product Marketing, Customer Story Development To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryMarketing & CommunicationsJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+...
-
Customer Success Manager
6 days ago
Seattle, Washington, United States Youreka Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Youreka. As a key member of our organization, you will be responsible for driving client success and growth, ensuring that our clients realize the full value of our product and service.Key Responsibilities:Develop and execute strategic account plans to drive user...
-
Customer Success Manager
3 weeks ago
Seattle, United States Shiftboard Full timeJob DescriptionJob DescriptionWe are looking for a dynamic, high-volume Customer Success Manager to join our outstanding customer success team! In this role, you will manage an extensive portfolio of accounts, focusing on customer retention, satisfaction, and engagement. You aim to ensure customers maximize the value of their Shiftboard’s workforce...
-
Customer Success Manager
3 weeks ago
Seattle, United States Shiftboard Full timeWe are looking for a dynamic, high-volume Customer Success Manager to join our outstanding customer success team! In this role, you will manage an extensive portfolio of accounts, focusing on customer retention, satisfaction, and engagement. You aim to ensure customers maximize the value of their Shiftboard's workforce management solutions through proactive...