Customer Service Specialist
2 months ago
** DART**
** Customer Service Specialist (part-time)**
Des Moines, IA 50309
**The Des Moines Area Regional Transit Authority (DART) is the largest public transit agency in Iowa, serving 12 communities in and around Polk County to varying degrees. Those include Altoona, Ankeny, Bondurant, Clive, Des Moines, Grimes, Johnston, Pleasant Hill, Polk County, Urbandale, West Des Moines and Windsor Heights. DART is a leader in improving Central Iowa citizens quality of life by placing the customer first while providing safe, innovative and efficient public transportation service to the region.**
* *I.P.E.R.S. Retirement System*
* *Market-Competitive Paid Time Off (PTO)*
* *Onsite Wellness Center*
* *B-Cycle Membership*
* *Free Employee Bus Pass and Discounted Family Bus Passes*
**Position Summary:**
The Customer Service Specialist will provide prompt, accurate and courteous customer services regarding customer schedules and customer concerns and complaints while projecting a positive image of the Agency to the customer(s). This occurs via walk-ins, large volume telephone and email for DART customers.
**Tentative Schedule:** The Customer Service Department is open Monday-Friday from 6:00 am to 7:00 pm and Saturday-Sunday from 8:00 am to 4:00 pm. The ideal candidate will be flexible with their schedule and should be able to work any assigned shift during the Department's hours of operation with one confirmed weekend shift. The official schedule will be provided upon hire.
**Essential Functions of this Position:**
* Interact with customers positively, calmly and cooperatively to answer questions, give directions and de-escalate conflict as needed
+ Direct customers to their destination by the quickest and most convenient transit route; indicate the location of passenger stops; inform customers of fares, regulations and transfer rules
+ Respond to unusual and difficult circumstances including emergency calls, customers with language or speech barriers, upset customers and customers with special needs.
+ Assist customers with basic myDART Application questions and/or issues
* Respond to a high volume of telephone calls via a multi-line phone system and email requests from the general public regarding transit routes, schedules and fare information.
* Record customer comments, complaints, commendations and recommendations via Agency database
* Administer monthly pass programs as required by Agency procedures to include Employer Supported Program (ESP), Pass Sales Outlets (PSO) and Opportunity Thru Transit (OTT), and Reduced Fare Program
+ Process client applications and determine eligibility
+ Manage the inventory and distribution of passes
+ Maintain database(s) of client information
+ Issue Photo ID cards as needed
**Non-essential Functions of this Position:**
* Perform general office duties including typing, filing, assembling, copying and processing incoming and outgoing mail for the department.
* Update website with various information such as detour notices, press releases, weather advisories/updates and Commission Packets/Minutes
* Manage Agency displays of customer information including route maps, information bulletins, etc.
**Education and/or Experience:**
* High School Diploma or equivalent
* One year experience in customer service
* Previous customer service experience in a high-volume call center and/or working with the general public preferred
* Spanish speaking preferred
* Must be flexible and able to work off-hours shifts as required
**Knowledge, Skills and Abilities:**
***Knowledge of:***
* Des Moines and surrounding area city streets, landmarks and related geography in DART service areas
* Principles and practices of providing excellent customer service in a tactful and effective manner
***Skill or Ability to:***
* Read our city maps and communicate directions to others
* Project a courteous, patient, helpful and positive attitude
* Understand and speak the English language clearly, concisely and coherently with or without corrective devices; Bilingual is a plus
* Perform word processing and database management using Microsoft Office software
* Handle monetary transactions; basic math skills
* Maintain attention to detail in stressful or adversary situations
* Learn additional software related to Transit and/or Customer Service
* Operate an automobile safely
***Competency to:***
* Follow Policies and Procedures
* Serve Customers
* Show Care and Understanding
-
Customer Service Specialist
5 days ago
Des Moines, Iowa, United States Fortune Brands & Security, Inc. Full timeCustomer Service SpecialistCompany OverviewFortune Brands & Security, Inc. is dedicated to providing a diverse range of cabinetry solutions that cater to various budgets and lifestyles. With a robust presence across North America and a talented workforce of nearly 13,000 individuals, we are committed to helping our customers create inviting and comfortable...
-
Specialist, Customer Service
3 months ago
Des Moines, United States Fortune Brands & Security, Inc. Full time**Specialist, Customer Service** * 25300 Al Moen Drive, Des Moines, Iowa * Employees can work remotely * Full-time * Department: Customer Service **Company Description** MasterBrand Cabinets, Inc. offers a wide spectrum of cabinetry products designed to satisfy every budget and lifestyle. With a large North America footprint and diverse team of nearly...
-
Customer Service Specialist
3 months ago
Des Moines, United States Ridedart Full time** DART** ** Customer Service Specialist** Des Moines, IA 50309 **The Des Moines Area Regional Transit Authority (DART) is the largest public transit agency in Iowa, serving 12 communities in and around Polk County to varying degrees. Those include Altoona, Ankeny, Bondurant, Clive, Des Moines, Grimes, Johnston, Pleasant Hill, Polk County, Urbandale, West...
-
Automotive Customer Service Specialist
5 days ago
Des Moines, Iowa, United States Napleton Auto Group Full timeJoin the Napleton Auto Group as a Service Specialist!The Napleton Auto Group is seeking a dedicated Service Specialist to become part of our team. This pivotal position acts as a bridge between our valued customers and skilled technicians, ensuring that vehicle repair recommendations are communicated effectively. Your role will be essential in the Service...
-
Healthcare Customer Service Specialist
5 days ago
Des Moines, Iowa, United States Des Moines University Full timePosition Overview:At Des Moines University, you will play a vital role in shaping the future of Medicine and Health Sciences.We are currently in search of a Healthcare Customer Service Specialist who will provide essential support across various clinic departments and act as the primary contact for patients, both in-person and via telephone.The Specialist...
-
Customer Relations Support Photo
4 weeks ago
Des Moines, United States Customer Engineering Services Full timeJoin Our Team Today! For a limited time we are offering a $1000 sign-on bonus Looking to kickstart a career in technical services? Do you value independence in planning out your workday? Hoping to find a company that values maintaining a work/life balance? Like the idea of a Monday-Friday daytime job? CES is looking for the right person to join our team;...
-
Receptionist - Customer Service Specialist
5 days ago
Des Moines, Iowa, United States free-classifieds-usa Full timeReceptionist - Customer Service SpecialistAs a vital member of our hospitality team, the Receptionist plays a crucial role in enhancing the guest experience. This position is designed for individuals who thrive in a dynamic environment and are dedicated to providing exceptional service.Key Responsibilities:Deliver a welcoming atmosphere for guests upon...
-
Healthcare Customer Service Specialist
6 days ago
Des Moines, Iowa, United States Des Moines University College of Health Sciences (CHS) Full timePosition Overview:Join the team at Des Moines University College of Health Sciences as a dedicated Healthcare Customer Service Specialist. This role is essential in providing exceptional support across various clinic departments, acting as the primary liaison for patients both in-person and via telephone.Key Responsibilities:1. Welcome patients, visitors,...
-
Customer Service Specialist
3 months ago
Des Moines, United States Ridedart Full time** DART** ** Customer Service Specialist (full-time)** Des Moines, IA 50309 **The Des Moines Area Regional Transit Authority (DART) is the largest public transit agency in Iowa, serving 12 communities in and around Polk County to varying degrees. Those include Altoona, Ankeny, Bondurant, Clive, Des Moines, Grimes, Johnston, Pleasant Hill, Polk County,...
-
Customer Service Specialist
55 minutes ago
West Des Moines, Iowa, United States Farm Bureau Financial Services Full timeCustomer Service Specialist - ($500 Hiring Bonus) Are you skilled in delivering exceptional customer support? Do you possess experience in an outbound call center environment? If you are a fast learner with a positive mindset, this role may be ideal for you. About Us: At Farm Bureau Financial Services, we prioritize the security of our clients' families,...
-
Customer Service Representative
4 days ago
Des Moines, United States Orkin Full time$19.00-$21.00/HR. We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Service...
-
Customer Care Specialist
5 days ago
Des Moines, Iowa, United States Metronet Full timeRediscover Your Passion for WorkCustomer Care SpecialistAs a Customer Care Specialist, you will play a vital role in delivering exceptional service and dedicated support to our Residential clientele, while also addressing the operational needs of the Metronet retail environment. Our Customer Care Specialists serve as the primary point of contact for our...
-
Customer Operations Specialist-Field
1 month ago
Des Moines, United States MidAmerican Energy Full time?The customer operations specialist serves as a subject matter expert providing insight into meter reading, meter utility work, and customer service policies, procedures, systems, and programs. The position serves as a primary frontline resource prov Operations Specialist, Operations, Specialist, Customer, Technical Support, Manufacturing
-
Customer Service Specialist
2 hours ago
West Des Moines, Iowa, United States Greater Iowa Credit Union Full timePosition Overview:Greater Iowa Credit Union is looking for a dedicated Customer Service Specialist to support members, vendors, and prospective members with their inquiries via telephone. This role encompasses responsibilities related to transaction processing, account management, lending, and promoting Greater Iowa's offerings.Compensation:Bilingual...
-
Customer Support Specialist
7 hours ago
Des Moines, Iowa, United States Fortune Brands & Security, Inc. Full timeCustomer Service SpecialistFortune Brands & Security, Inc. is dedicated to providing a wide array of cabinetry solutions tailored to meet diverse financial plans and lifestyles. With a robust footprint across North America and a workforce of approximately 13,000, our mission is to assist individuals in realizing their vision of a warm and inviting home...
-
Customer Service Specialist
1 month ago
Des Moines, United States Conklin Company Full timePrimaryResponsibilities: Conklin Company, Inc. is seeking a motivated customer service professional who enjoys helping others.We are a manufacturing and distribution company located in Kansas City, Missouri. Conklin has a rich history with over 50 years of manufacturing proven products spanning the agriculture, construction, automobile, cleaning, and health...
-
Customer Support Specialist
5 days ago
Des Moines, Iowa, United States Fortune Brands & Security, Inc. Full timeCustomer Support SpecialistFortune Brands & Security, Inc. is dedicated to providing a wide array of security solutions tailored to meet diverse needs and preferences. With a robust presence throughout North America and a workforce of approximately 13,000 professionals, our mission is to assist individuals in creating secure and inviting environments through...
-
Customer Service Champion
6 hours ago
Des Moines, Iowa, United States Hertz Full timeHertz is seeking a Customer Experience Specialist to join our team! In this role, you will be the face of Hertz, providing exceptional customer service and ensuring a positive experience for every guest. You'll play a vital role in building lasting relationships and driving customer satisfaction. Responsibilities: Deliver Outstanding Service: Resolve...
-
Customer Support Specialist
5 days ago
Des Plaines, Illinois, United States Unique Repair Service Full timeCustomer Support Specialist Are you passionate about providing exceptional service? We are seeking Customer Support Specialists to become a vital part of our dynamic team. As a Customer Support Specialist, you will represent our organization, managing incoming calls from clients and delivering outstanding assistance. This role goes beyond the typical call...
-
Customer Experience Specialist 2
1 week ago
Des Moines, United States The Principal Financial Group Full timeWere looking for a Customer Experience Specialist 2 to join our Annuities team. In this role, youll serve as our primary customer service contact, providing a high level of value and service while developing effective working relationships across o Customer Experience, Specialist, Experience, Customer Service, Retail