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Client Service Coordinator

2 months ago

Virginia Beach, United States Hair Club Full time

We are purpose-driven company. We believe in the power of hair and how it can make people feel happy, secure, and confident. We offer a complete array of hair loss treatment solutions for all types and stages of hair loss. Our solutions are tailored to perfectly meet the needs of our clientsAs the Client Service Coordinator, you will be the first point of contact for all clients and visitors, creating a warm welcome and getting the client excited about their hair day. This is not your typical receptionist job, you'll have the ability to truly make a difference in someone's life and help our clients regain their confidence and go after their dreams MAJOR RESPONSIBLITIES:Greets all clients & visitors, promptly greets each guest with a smile, portrays a positive attitude, and offers assistance with all reasonable requestsAnswers incoming calls promptly and professionally, provides accurate and appropriate information and directs calls to other staff members while minimizing impact on present clientsResolves minor client issues by using critical thinking and problem-solving skills to offer win-win solutions and communicates escalating scenarios to the Client Relationship Manager and Center ManagerAccurately enters all client transactions by selecting the correct performers, service/product codes, and tendersActively manages scheduling activities including advance booking, wait times, hollow schedules, service accuracy, appointment ticket accuracy, and appointment confirmationsSupports the styling team by assisting with scheduling, documentation, communicating appointment changes, retail/service add-on sales, and various administrative dutiesPerform other reasonable duties as assignedQUALIFICATIONS:At least one (1) year previous guest service experiencePoint of sale system and other business software experienceHyper-focused on exceptional member experienceFriendly congenial outgoing communication, empathetic communicationAble to reach and stimulate others while being aware and responsive to their needs and interestsCommunicate professionally with all persons in the CompanyUtilize superior organizational and time management skillAble to work under time constraints and pressureWork independently and self-motivatedProfessional imageHairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.