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Print and Client Services Supervisor

2 months ago

Virginia Beach, Virginia, United States Office Depot Full time
Job Title: Print and Client Services Supervisor

At Office Depot, we are seeking a highly skilled and experienced Print and Client Services Supervisor to join our team. As a key member of our management team, you will be responsible for overseeing the daily activities of our print services, providing guidance, training, and direction to ensure clients experience the highest level of service.

Key Responsibilities:
  • Oversee the print function to ensure efficient operation and drive overall store sales.
  • Operate and train associates on all equipment within the print services area to maintain efficient production and ensure client orders are completed correctly and on-time.
  • Effectively utilize communication tools to request assistance within the print services area and coordinate the appropriate service for all customers throughout the store.
  • As an External Key Carrier, ensure the safety and security of the building and associates during the absence of the management team, perform opening or closing responsibilities, and activate/deactivate the store's alarm system.
  • Routinely review cash handling, cashier, and merchandise error logs, register voids, tax exemption, and all related cash office audits.
  • Maintain a neat, clean, well-stocked environment, adhering to all standards related to signage labeling and merchandise presentation.
  • Drive positive customer satisfaction levels and provide effective training to associates to enhance the customer experience.
  • Collaborate on community outreach initiatives and coordinate in-store events with small and medium businesses to increase foot traffic and client/customer retention.
Requirements:
  • High school diploma or equivalent education preferred.
  • Minimum 3 years of experience in a related field.
  • Experience and/or training in related field.
  • Experience in Print Center Operations preferred.
  • Must be the subject matter expert in the Print Services area.
  • Must possess advanced selling skills.
  • Must possess strong interpersonal and communication skills, necessary to establish a selling relationship with customers.
  • Must be adaptable to a changing environment.
  • Must be able to coach and train others in a professional environment.
  • Possess excellent verbal and written communication skills.
  • Must possess the ability to use technology applicable to the role and access information necessary to complete daily responsibilities.
  • Must possess the ability to process information/merchandise through the POS register system.
About Office Depot:

Office Depot and Office Max is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation, or any other characteristic protected by law.