Current jobs related to Senior Customer Success Manager - Seattle - Growth LLC
-
Customer Success Manager
1 month ago
Seattle, United States Customer Labs Full timeNeara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean...
-
Senior Customer Success Manager
2 months ago
Seattle, United States Orby, Inc. Full timeOrby builds the next-generation Automation AI platform to automate repetitive processes. It provides a unique “observe, learn, and automate” end-to-end experience powered by an actions-based foundation model. Orby observes a user’s activities, identifies repetitive work steps, and generates the suggestions that ultimately automate these tasks....
-
Senior Customer Success Manager, Showcase
13 hours ago
Seattle, United States Zillow Group Full timeAbout the team ShowingTime+ is a collection of brands and software solutions that focus on providing services to all real estate agents, teams, and brokers to facilitate a seamless shopping and transaction experience for their customers. ShowingTime+ is part of Zillow Group, whose mission is to give people the power to unlock life's next chapter. The team...
-
Senior Customer Success Manager, Showcase
4 hours ago
Seattle, Washington, United States Zillow Group Full timeAbout the TeamZillow Group is a leading provider of real estate solutions, dedicated to making home a reality for more people. Our team is passionate about delivering exceptional customer experiences and plays a critical role in bringing new customers onboard by establishing rapport, understanding customer needs, and addressing challenges.The RoleThe Senior...
-
Principal Customer Success Manager
4 days ago
Seattle, United States Signifyd Full timeAs a Principal CSM , you will be responsible for the success of Signifyd’s most complex and strategic accounts. You will own the relationship across the entire customer journey, ensuring the customer’s seamless transition onto the Signifyd platform and driving optimal outcomes for the customer within core products utilized. You will collaboratively build...
-
Principal Customer Success Manager
2 months ago
Seattle, United States Signifyd Full timeAs a Principal CSM , you will be responsible for the success of Signifyd’s most complex and strategic accounts. You will own the relationship across the entire customer journey, ensuring the customer’s seamless transition onto the Signifyd platform and driving optimal outcomes for the customer within core products utilized. You will collaboratively build...
-
Seattle, Washington, United States Amazon Full timeAbout the RoleWe are seeking a Senior Customer Success Manager to drive business growth for our Vendor Services organization. This role is a key part of our team, responsible for delivering an optimal level of service through strategic insights and high operational standards.Key ResponsibilitiesDevelop and execute strategic joint business plans with Vendors...
-
Customer Success Manager
15 hours ago
Seattle, United States Amazon Full timeJob ID: 2710433 | Amazon.com Services LLC Amazon Vendor Services has teams in multiple locations. This role can be based in one of our approved office locations in Seattle, WA, Santa Monica, CA or Arlington, VA dependent on business need. Want to own the tactical implementation of plans and projects that create an immediate impact on customers and...
-
Customer Success Manager
2 months ago
Seattle, United States Zillow Group Full timeAbout the team ShowingTime+ is a collection of brands and software solutions that focus on providing services to all real estate agents, teams, and brokers to facilitate a seamless shopping and transaction experience for their customers. ShowingTime+ is part of Zillow Group, whose mission is to give people the power to unlock life's next chapter. The team...
-
Seattle, Washington, United States Amazon Web Services, Inc. Full timeAre you passionate about customer success and cloud technology? As a Senior Customer Solutions Manager at Amazon Web Services (AWS), you will play a pivotal role in guiding our clients through their transformative journey to the cloud. Key Responsibilities: Act as a strategic partner to customers, utilizing your expertise in large-scale cloud transformations...
-
Seattle, United States Amazon Full timeJob ID: 2734165 | Amazon.com Services LLC The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service...
-
Customer Success Manager
2 months ago
Seattle, Washington, United States Formations Full timeOur customers are our most valued asset, and developing a strong relationship is paramount to our success. The Customer Success Manager (CSM) will act as a trusted advisor to their portfolio of clients as they manage the full customer lifecycle management and be actively involved in all phases of the customer's journey with Formations, including customer...
-
Customer Success Manager
2 weeks ago
Seattle, United States Shiftboard Full timeWe are looking for a dynamic, high-volume Customer Success Manager to join our outstanding customer success team! In this role, you will manage an extensive portfolio of accounts, focusing on customer retention, satisfaction, and engagement. You aim to ensure customers maximize the value of their Shiftboard’s workforce management solutions through...
-
Customer Success Manager
3 hours ago
Seattle, Washington, United States Youreka Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Youreka. As a key member of our organization, you will be responsible for driving client success and growth, ensuring that our clients realize the full value of our product and service.Key Responsibilities:Develop and execute strategic account plans to drive user...
-
Customer Success Manager
2 weeks ago
Seattle, United States Shiftboard Full timeWe are looking for a dynamic, high-volume Customer Success Manager to join our outstanding customer success team! In this role, you will manage an extensive portfolio of accounts, focusing on customer retention, satisfaction, and engagement. You aim to ensure customers maximize the value of their Shiftboard's workforce management solutions through proactive...
-
Customer Success Manager
3 weeks ago
Seattle, United States Shiftboard Full timeJob DescriptionJob DescriptionWe are looking for a dynamic, high-volume Customer Success Manager to join our outstanding customer success team! In this role, you will manage an extensive portfolio of accounts, focusing on customer retention, satisfaction, and engagement. You aim to ensure customers maximize the value of their Shiftboard’s workforce...
-
Customer Success Manager
3 weeks ago
Seattle, United States Shiftboard Full timeJob DescriptionJob DescriptionWe are looking for a dynamic, high-volume Customer Success Manager to join our outstanding customer success team! In this role, you will manage an extensive portfolio of accounts, focusing on customer retention, satisfaction, and engagement. You aim to ensure customers maximize the value of their Shiftboard’s workforce...
-
Senior Customer Success Specialist
1 week ago
Seattle, Washington, United States InEvent Full timeLocation: Seattle, Washington, United StatesENTERPRISE CUSTOMER SUCCESS SPECIALISTAs an Enterprise Customer Success Specialist, you will be responsible for managing the complete lifecycle of technical initiatives. Your duties will encompass planning, executing, and finalizing projects, defining their scope, setting timelines, effectively managing resources,...
-
Senior Customer Success Manager
2 months ago
Seattle, United States QA Full timeNote: This position is 100% remote for someone based in the metro Seattle area. We cannot consider applicants who are not located in the metro Seattle area. Who We Are: QA Group is a high-growth, high-value company serving the skills and talent needs of the Fortune 500, helping them transform through a tech-enabled approach to developing their people and...
-
Customer Success Manager
3 days ago
Seattle, Washington, United States Jobot Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Jobot. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our largest enterprise clients in the Seattle area.Key ResponsibilitiesCustomer Relationship Management: Develop and...
Senior Customer Success Manager
2 months ago
Job Title:
Sr. Customer Success Manager
Reports to:
Customer Success Director
Location:
Remote - CST Timezone (ideally Chicago / Austin / Dallas etc)
Growth is working exclusively with QA USA, who are serving the skills and talent needs of the Fortune 500, helping them transform through a tech-enabled approach to developing their people and skills for real business outcomes. As a CVC Capital Partners operating company, QA includes sub-brands like Cloud Academy and Circus Street.
QA Experts in technology talent and training services. Helping individuals and businesses win in the digital revolution.
Cloud Academy: Technology platform and provider of cloud and specialist technology training with a library of over 40,000 hours of content.
Circus Street: Global provider of commercial skills including e-commerce, data analytics and digital marketing skills to businesses.
With a $350 million ARR and 40% year-on-year growth, QA is a household name for learning and e-learning in the UK and Europe, while the US team operates like a start-up within the larger business on the back of the Cloud Academy and Circus Street acquisitions.
Global Employees: 4,500
US Employees: 80
Funding Stage & Investors: Private Equity-backed by CVC Capital Partners
Role Overview:
You will be the main owner of strategic client accounts responsible for developing strong multi-threaded relationships, platform adoption & learning content consumption, customer satisfaction, revenue retention, and growth via expansion leads and advocacy initiatives.
Key Responsibilities:
Client Onboarding & Training : Facilitate effective onboarding and training for new users.
Customer Success Strategy : Develop and deploy customer success strategies tailored to client needs. Understand customers’ business value drivers and success criteria to develop account plans that achieve mutual success.
Learning Strategy:
Define and communicate clients’ digital skills gaps and training goals and act as an expert in the technical & digital landscape and be able to talk to clients with authority around the training that we provide. Set up curricula in partnership with the Go-to-Market Consultancy Team.
Relationship Management : Embed yourself as a strategic advisor, build rapport and understand needs for all key stakeholders up and across all relevant functions. Leads Business Reviews and regular meetings to drive success and measurable outcomes that prove ROI.
Platform Adoption : Drive license activation and high engagement with our product and content.
Value Management : Proactively manage and demonstrate value for our clients through data-driven storytelling and consultative selling.
Revenue Retention & Renewals : Manage revenue retention and ensure high net and gross retention rates.
Growth Strategy : Partner with Account Executives to identify and pursue expansion opportunities.
Financial Management : Understand and navigate enterprise dynamics, budgeting cycles, procurement processes, forecast revenue attainment, and have a gap plan to address potential revenue churn.
Key Performance Indicators
Gross Retention Rate (GRR)
Net Retention Rate (NRR)
Customer Success Qualified Leads (CSQL)
Customer Retention
Adoption Metrics
NPS, CSAT
Ideal Candidate Profile
Experience : Proven track record in onboarding, driving user adoption, developing mutual success plans, managing revenue retention and renewals. Experience with expansion leads and partnering on growth strategies.
Skills : Strong in proactive value management, consultative selling, and creating business cases for executives, renewal negotiations, and qualifying expansion lead opportunities. Has gravitas, poise, passion and an executive presence when engaging with senior leaders.
Knowledge : Foundational familiarity with Cloud Platform, Cyber Security, IT Service Management, Dev Ops, E-Commerce to engage with Technology, Product and Marketing functional leaders about learning goals.
Curiosity & Learning : Demonstrable proof of recent learning (e.g., vendor certification, university course). Analytical with a data-driven mindset.
Background :
We’re looking for individuals who may bring any combination of the following:
Experience managing customer relationships in IT, Product, Engineering, Marketing, and/or Learning & Development functions.
Experience from top tech companies like Amazon, Microsoft, or Google (or their partners).
SaaS providers such as Rackspace, VMware/Broadcom, or Digital Ocean.
SaaS companies in the EdTech space, such as Udemy or Pluralsight.
Consulting firms like Big 5, either as a past customer, or if you worked for them, particularly in software development, DevOps, or solution architecture.
Managed services experience with a media/marketing agency.
Why Join Us?
Be part of a rapidly growing team in a startup-like environment within a larger established company.
Work on the cutting edge of tech-enabled learning and development solutions.
Collaborate with Fortune 500 clients and drive real business outcomes.
You’re excited to make an impact on people and business transformation.
Compensation
The final determination is dependent on experience and the market.
70% base /30% variable. Variable tiered payout based on revenue retention target achievement.
CSMs generate expansion leads (CSQLs), receiving % of expansion deal value (uncapped).
Travel
Visit customers monthly and for EBRs.
Employee Benefits
4 weeks of vacation per year, goes up to 5 weeks after 2 years
5 sick days
2 volunteer days
3 professional development days
12 US holidays
3% match on the 401k, goes up to 4% after two years, no vest
Medical, dental and vision through Aetna - basic plans paid by the company for the employee, there is an employee contribution if premium plan is chosen and/or family members added
FSAs, HSA (with one medical plan), supplemental insurances
$30/month cell phone reimbursement
$200 equipment stipend every two years
Pre-tax commuter benefits to those based out of NYC office
Diversity & Inclusion
We pride ourselves on being an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, socio-economic background, neuro-diversity, education, or any other basis prohibited by applicable law.
#J-18808-Ljbffr
