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Marketing Member Experience Coordinator

3 months ago

Urbandale, United States Goldfish Swim School Full time

Job Title: Marketing & Member Experience Coordinator Reports to: General Manager FLSA Status: Part-time, Non-Exempt Summary: Oversees the quality and success of the Marketing & Member Experience operations of Goldfish Swim School as well as being fully capable of running an operations shift smoothly and independently. This encompasses all front desk and marketing operations including sales functions, customer service, retail and vending, marketing, W.A.T.E.R. safety program, community events, and workplace employee activities. Duties and Responsibilities: Provides leadership and constructive feedback to our Front Desk Associates, including recognizing and delivering development opportunities beyond the normal scope of initial new hire training. Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating policies and procedures. Assists in the leadership of Front Desk staff to ensure high productivity, excellent performance and positive employee and guest experience and satisfaction. Provide a weekly update to the Management team of enrollment, marketing, and financial statistics using the team Scorecard. Oversees and reports marketing and sales data by utilizing Choice LocaL Dashboard and Reporting, including providing a weekly update to the Management team using the team Scorecard. Responsible for troubleshooting all iClassPro account issues with the management team. Offers customer service follow-up to any upset members and provides ‘in-the-moment’ solutions for other Front Desk associates and guests. Assists in overseeing the utilization and content publishing of social media on all platforms. Manages content, build, and delivery of the monthly newsletter to email subscribers (Monthly Bubble). Participates in bi-weekly marketing calls with the public relations team and assists in implementing action items from meetings. Oversees participation in community events and assists Management with house and private events in-school. Oversees the W.A.T.E.R. Safety Presentation program. Acts as a trainer to new Front Desk employees, oversees the Front Desk Training binder and reports any necessary updates to GM. Oversees all operational binders at the front desk: donations, events, Front Desk SOPs, Staff Bios, etc. Responsible for the overall cleanliness at the front desk and the dry side of the facility. Ensures the retail and vending areas are clean, professional, stocked, and labeled and provides purchase needs to GM. Works at the desk at least 2-3 shifts a week, on average. Requirements: Experience with and ability to work with children. Excellent interpersonal communication and organizational skills. Experience in grass-roots marketing. Demonstrated leadership experience. Focus on extraordinary customer service, safety, quality, and team member development. Must pass background examinations (included with training). Education/Experience: High school diploma or GED is required. Experience in customer service and grass-roots marketing required. Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, and/or childcare provider recommended. Minimum experience of 6 months to 1 year in marketing and/or leadership role. Certificates and Licenses: Lifeguard, CPR, First Aid, and AED required. Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate. Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location. #J-18808-Ljbffr