Marketing & Member Experience Coordinator

4 weeks ago

Urbandale, Iowa, United States Goldfish Swim School Full time
Job Summary

We are seeking a highly motivated and experienced Marketing & Member Experience Coordinator to join our team at Goldfish Swim School. As a key member of our team, you will be responsible for overseeing the quality and success of our Marketing & Member Experience operations, including sales functions, customer service, retail, and marketing.

Key Responsibilities
  • Provide leadership and constructive feedback to our Front Desk Associates, including recognizing and delivering development opportunities beyond the normal scope of initial new hire training.
  • Assist in directing and controlling the daily operations to ensure the school is running according to GSS standard operating policies and procedures.
  • Assist in the leadership of Front Desk staff to ensure high productivity, excellent performance, and positive employee and guest experience and satisfaction.
  • Provide a weekly update to the Management team of enrollment, marketing, and financial statistics using the team Scorecard.
  • Oversee and report marketing and sales data by utilizing Choice Local Dashboard and Reporting, including providing a weekly update to the Management team using the team Scorecard.
  • Responsible for troubleshooting all iClassPro account issues with the management team.
  • Offer customer service follow-up to any upset members and provide 'in-the-moment' solutions for other Front Desk associates and guests.
  • Assist in overseeing the utilization and content publishing of social media on all platforms.
  • Manage content, build, and delivery of the monthly newsletter to email subscribers (Monthly Bubble).
  • Participate in bi-weekly marketing calls with the public relations team and assist in implementing action items from meetings.
  • Oversee participation in community events and assist Management with house and private events in-school.
  • Oversee the W.A.T.E.R. Safety Presentation program.
  • Act as a trainer to new Front Desk employees, oversee the Front Desk Training binder, and report any necessary updates to GM.
  • Oversee all operational binders at the front desk: donations, events, Front Desk SOPs, Staff Bios, etc.
  • Responsible for the overall cleanliness at the front desk and the dry side of the facility.
  • Ensure the retail and vending areas are clean, professional, stocked, and labeled and provide purchase needs to GM.
Requirements
  • High school diploma or GED is required.
  • Experience in customer service and grass-roots marketing required.
  • Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, and/or childcare provider recommended.
  • Minimum experience of 6 months to 1 year in marketing and/or leadership role.
Work Environment

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

Certificates and Licenses

Lifeguard, CPR, First Aid, and AED required.

Compensation: $18.00 - $22.00 per hour

Tropical Vibes & Impacting Lives

At Goldfish Swim School, we're not just a company - we're a team of passionate individuals dedicated to making a difference in the lives of our members and their families. We believe in creating a GOLDEN experience for everyone who walks through our doors, and we're looking for talented individuals like you to join our team and help us make a splash

We're a rapidly growing, award-winning franchise that's changing lives, one swim lesson at a time. Our core values are at the heart of everything we do, and we're committed to providing WOW customer service, treating people with integrity, compassion, and trust, and celebrating extraordinary results.

So if you're looking for a career that's more than just a job, and you're passionate about making a difference in the lives of others, we want to hear from you

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