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Field Service Engineer/Technical Support

3 months ago

Phoenix, United States SCREEN SPE USA LLC Full time

SCREEN SPE USA (SEUS) was established in 1987 in Sunnyvale, California. SEUS is the sales, marketing, engineering, and service organization responsible for operations in the US market for SCREEN Semiconductor Solutions, Co. Ltd., Kyoto, Japan. SEUS has 8 major local offices in the US to better serve our customers.

SCREEN Semiconductor Solutions, Co., Ltd is a manufacturer of semiconductor equipment for lithography coat/develop, wet cleaning/etching, thermal annealing, and metrology applications. SCREEN is well known in the industry for manufacturing the most reliable equipment used in the production of semiconductor wafers and has won high marks year after year for its equipment reliability.

Field Service Engineer Levels 1 - 5

Wage range: $33 - $55 per hour

Job Description

Responsibilities:

  • Provide onsite support for installation, maintenance, and site support for state-of-the-art semiconductor manufacturing/processing equipment.
  • Evaluate and diagnose problems and make proper repairs.
  • Follow and help develop detailed procedures.
  • Work with co-workers, customer & field support in isolating and resolving problems under strict time restraints.
  • Troubleshoot and document findings.
Qualifications:
  • Ability to perform successfully in a demanding environment with varying workloads.
  • Work independently or as part of a team.
  • Work in a safe manner and follow all safety protocols.
  • Have a strong customer focus and commitment to customer satisfaction.
  • Have experience using alignment tools (micrometers/calipers/multimeters/current clamp).
  • Ability to read schematics/plumbing diagrams.
  • Chemical handling and familiarity (protective equipment and hazards).
  • Excellent written and verbal communication skills.
  • Work according to strict procedures.
  • Attention to detail and a high degree of accuracy.
  • Clear and effective communication skills both written and verbally.
  • Mechanical and electrical aptitude.
  • Proficiency in MS Office programs.
  • Must be able to pass customer background check.
Physical Requirements/Working Conditions
  • Routinely required to sit, walk (approx. 10K+ steps per day), crouch, use hands, stoop, kneel stretch, twist, and reach.
  • Be able to work in confined spaces
  • Be able to climb steep ladder and stairs.
  • Lift and/or move up to 35 pounds.
  • Must be able to pass medical test and certification/training for respirator use.
  • Position may require travel to other customer sites or for training purposes.
  • Work in cleanroom environment.
  • Will require the use of Personal Protective Equipment (PPE).
  • Work within moderate temperatures and noise levels.
  • Must be able to read and interpret data, information, and documents.
  • Follow all rules and policies regarding worksite behavior and safety while working at customer sites.

Education:

Associate's Degree with a minimum of 2 years of related experience; or 4 years of related experience in lieu of degree; completion of military technical training and field experience may substitute for an associate degree; high school diploma or equivalent required. Must be legally authorized to work in the US without Sponsorship.

Associate's Degree with a minimum of 2 years of related experience; or 4 years of related experience in lieu of degree; completion of military technical training and field experience may substitute for an associate degree; high school diploma or equivalent required. Must be legally authorized to work in the US without Sponsorship.