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Field Service Engineer

1 month ago

Phoenix, Arizona, United States Entegris Full time
Job Title: Field Service Engineer

Entegris is seeking a highly skilled Field Service Engineer to join our team in the Phoenix area. As a Field Service Engineer, you will be responsible for coordinating and overseeing liquid, solid and gas equipment activities, including installation, troubleshooting, and repair.

Key Responsibilities:
  • Installs new or modified equipment at customer facilities to ensure full functionality according to specifications.
  • Reviews performance reports and documentation from customers and field representatives to determine the nature and scope of problems.
  • Analyzes review and inspection findings to determine the source of problems and recommends repair, replacement, or other corrective action.
  • Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
  • Provides on-site technical assistance to help troubleshoot and repair equipment.
  • Maintains records of performance reports.
  • Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
  • Works with the engineering team to test existing systems, implement improvements, test reliability of existing systems, and test robustness of the systems software.
  • Participates in new product development activities with the engineering team to provide input on serviceability, reliability, and voice of the customer.
  • Assists in the development of service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
  • Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
  • Ensures customer satisfaction with installation, troubleshooting, repair, preventive maintenance, engineering change upgrades, etc. of all Entegris equipment.
  • Supports other Field Service Engineers as needed for coverage or larger installs.
Requirements:
  • 2-4+ years' experience in field support/service with a capital equipment company required.
  • CVD/CMP/WET module EE&PE experience and knowledge required.
  • Knowledge of LDS systems and Design of Experiment techniques required.
  • Bachelor of Science degree in engineering or related preferred.
  • Strong verbal and written communication skills required.
  • Strong customer interface skills required.
  • Bilingual in Mandarin or Taiwanese is a plus.
What We Offer:

At Entegris, we invest in providing opportunities to our employees and promote from within. The new hire in this role will have the potential to grow and create relationships across the organization and be recognized for demonstrated success and adherence to company PACE values.

Our total rewards package goes above and beyond just a paycheck. Whether you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.

  • Generous 401(K) plan with an impressive employer match.
  • Excellent health, dental, and vision insurance packages to fit your needs.
  • Flexible work schedule and 11 paid holidays a year.
  • Paid time off (PTO) policy that empowers you to take the time you need to recharge.
  • Education assistance to support your learning journey.
  • Values-driven culture with colleagues that rally around People, Accountability, Creativity, and Excellence.

At Entegris, we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.

Entegris strongly encourages all of its employees to be vaccinated against COVID-19. At Entegris, COVID-19 vaccination is preferred but not required at this time.