Field Service Engineer

2 weeks ago


Phoenix, Arizona, United States Haemonetics Full time
Job Summary

We are seeking a highly motivated and experienced Field Service Engineer to join our team at Haemonetics. As a key member of our field organization, you will be responsible for providing technical support and assistance to our customers, implementation, and sales teams.

Key Responsibilities
  • Provide timely onsite technical assistance to customers, implementation, and sales teams.
  • Serve as a focal point for problem resolution assistance to subsidiary or distributor support.
  • Responsible for editing, writing, and modifying Service and Training manuals and SOPs.
  • Install, upgrade, repair, and maintain instrument systems in defined territory.
  • Provide technical support to staff, contractors, and customers.
  • Manage the Service Territory, including distributor's service staff.
  • Respond to service requests and ensure customer satisfaction.
  • Manage service parts inventory levels.
  • Complete all required documentation in service tool (SFDC) same day as service.
  • Provide timely and accurate reports as requested.
Preferred Qualifications
  • BS in Electrical/Electronic Engineering, Mechanical Engineering, or related degree with knowledge in the biotechnology/biomedical industry.
  • 2-5 years relevant experience.
  • Highly motivated and strong problem-solving ability.
  • Excellent verbal and written communications skills.
  • Good technical writing abilities.
  • Ability to work independently and as a team player.
  • Computer experience and literacy.
  • Familiarity with field alignments, electrical/electronics, and mechanical systems.
Travel Requirements

65% travel requirement depending on geography and customer utilization.



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