End User System Specialist
2 weeks ago
Client: Maryland Transit Administration
Location: 6 Saint Paul Street, Baltimore, MD 21202
Duration: Until February 2026
Interview mode: Virtual
DK Consulting Overview: Founded in May 2003, DK Consulting, LLC, a woman-owned small business, was formed to provide management and technology solutions based on industry best practices. DK Consulting, LLC works with multiple State, Federal, and Commercial customers, and our services range from providing customers with that one critical resource to assuming responsibility for an entire IT project. We offer excellent benefits and provide exceptional employee management.
The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies with their end user technology needs. This includes, but is not limited to, maintenance and management of desktop computers, laptops, tablets, mobile devices, printers, and related hardware and software which is specific to each agency s needs.
This position is responsible for supporting all Windows based operating systems including current as well as legacy versions. This position is responsible for supporting standard productivity software as determined by the client including but not limited to Microsoft Office, G Suite, and Adobe. While Google Chrome is the State s preferred web browser, familiarity with other browsers is expected. This position is also expected to support video conference tools such as Zoom, WebEx, Cisco Jabber, GoToMeeting, and Google Meet.
While this position typically supports a single location or agency, circumstances may dictate the need to support other locations or agencies. When assigned work at other locations the use of a State or personal vehicle, may be necessary. Standard mileage allowance will be paid for use of a privately owned vehicle if a state vehicle is not available.
Duties and Responsibilities:
- 30% IT Hardware & Software Support - Installation and maintenance of hardware such as printers, scanners, or other devices. Maintenance of critical software for user support (Anti-Virus, Encryption software, etc.) Installation of applications software and customization as required. Troubleshoot and resolve issues with desktop/laptop/tablet/mobile device hardware, software, network connectivity, and other factors effecting systems operations and performance. Ensure desktop computers interconnect with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. Install, test, and support new and existing software. Install upgrades/service packs as needed. Keep up to date on new and emerging technologies. Assist customers with video conference setup, testing and evaluation. Install and set up office computer equipment, printers, and other IT related equipment for new and existing employees. For teleworkers configure laptops and ensure the timely delivery by mail of equipment.
- 20% Customer Service - Customer service is a critical function of this role and as such we have established SLO/SLAs to align with reasonable customer expectations. This position should work assigned tickets so as to meet established SLO/SLA's and meet/exceed customer expectations. Ticket management includes entering appropriate notations in the ticket relative to issues identified and actions taken. Document all work in ServiceNow per the client Ticket Handling Etiquette guidelines and apprise customer of progress made towards ticket resolution. Always demonstrate courteous and professional behavior and provide excellent customer service at all times.
- 20% Queue & Workload Management - Document all work in ServiceNow related to the installation, deployment, and maintenance of hardware and software for end users. Create user accounts and management of account privileges. Use the ServiceNow system to create and update tickets for every user interaction before starting on any project. Work on assigned tickets to meet any established SLO/SLAs
- 15% IT Collaboration - Collaborate and consult with End User Support team members on solving technical issues, research and investigate solutions and workarounds by partnering with client technical teams and peers. Share knowledge and technical solutions with the Service Desk and EUS teams and help promote knowledge sharing. Document and troubleshoot reported issues as appropriate in ServiceNow and collaborate with other client IT support teams as needed towards issue resolution.
- 5% Technical Projects - Work on technical projects as assigned. Maintains appropriate level of documentation for project related work. Reports project related issues, milestones, and completion of deliverables to End User Support leads/managers and peers.
- 5% IT Asset & Inventory Support - Assist in the completion and capture of physical inventory for client supported sites and support the process for capturing moves, adds, and changes so as to reconcile with the asset database and ensure inventory is maintained accurately in accordance with client asset policies.
- 5% Other Duties as Assigned - Perform other job-related duties as required by business needs. Accordance with client asset policies.
Minimum Qualifications: Three years of Help Desk/Desktop support experience.
Educational Requirement: Associate s degree preferred but not required.
*No Visa Restrictions*
-
End User Systems Specialist
1 month ago
Baltimore, United States Integres, LLC Full timeJob DescriptionJob DescriptionCompany DescriptionIntegres, LLC is a Service-Disabled Veteran Owned Small Business (SDVOSB) which was established to provide high quality, insightful, agile information technology-based solutions to its customers. Integrity is a foundational element of everything we strive to do. We seek to develop solutions which respond to...
-
End User Support Specialist
2 weeks ago
Baltimore, United States DMI Mobile Enterprise Solutions Full timeDMI, LLC is seeking an End User Support Specialist. The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies with all of their end user technology needs. This includes, but is not limited to, maintenance and man Support Specialist, Customer Service, Specialist, Technical Support, Software, Support, Technology
-
End User Technology Support Specialist
1 week ago
Baltimore, Maryland, United States Integres, LLC Full timeJob OverviewIntegres, LLC is looking for an End User Technology Support Specialist. The End User Technology Support Specialist (EUTSS) plays a vital role in assisting various State agencies with their end user technology requirements. This encompasses, but is not limited to, the upkeep and administration of desktop computers, laptops, tablets, mobile...
-
End User Support Specialist
2 days ago
Baltimore, Maryland, United States DMI Full timeAbout DMIDMI is a leading global provider of digital services, operating at the intersection of public and private sectors. With a broad range of capabilities across IT managed services, cybersecurity, cloud migration, and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services,...
-
End User Technology Support Specialist
2 weeks ago
Baltimore, Maryland, United States Integres, LLC Full timeJob OverviewIntegres, LLC is a distinguished Service-Disabled Veteran Owned Small Business (SDVOSB) dedicated to delivering high-quality, insightful, and agile information technology solutions to our clients. We pride ourselves on our integrity and aim to develop innovative solutions that address the evolving challenges faced by modern organizations. Our...
-
IT Support Team Lead
2 weeks ago
Baltimore, United States Blue Star Partners, LLC Full timeJob Title: IT Support Team Lead – End User Ops Location: Baltimore, MD – onsite – local candidates only Period: 09/15/2024 to 09/15/2025 – potential for extension Hours/Week: 40 hours Rate: $85 – $95/hour Contract Type: W2 only Scope of Services: The IT Support Team Lead – End User Ops will be responsible for leading and supporting the local...
-
IT Support Team Lead
1 month ago
Baltimore, United States Blue Star Partners LLC Full timeJob DescriptionJob DescriptionJob Title: IT Support Team Lead – End User OpsLocation: Baltimore, MD – onsite – local candidates onlyPeriod: 09/15/2024 to 09/15/2025 – potential for extensionHours/Week: 40 hoursRate: $85 – $95/hourContract Type: W2 onlyScope of Services:The IT Support Team Lead – End User Ops will be responsible for leading and...
-
National Account Manager
5 days ago
Baltimore, Maryland, United States Justrite Manufacturing Full timeAbout Justrite ManufacturingJustrite Manufacturing is a leading industrial safety company that provides a comprehensive range of safety solutions to protect workers, workplaces, and the environment.Job SummaryWe are seeking an experienced National Account Manager to join our team. The successful candidate will be responsible for developing new business with...
-
Industrial Sales Professional
5 days ago
Baltimore, Maryland, United States Justrite Manufacturing Full timeAbout Justrite ManufacturingJustrite Manufacturing is a leading industrial safety company that provides a comprehensive range of safety solutions to protect workers, workplaces, and the environment.Job SummaryWe are seeking an experienced National Account Manager to join our team. The successful candidate will be responsible for developing new business with...
-
**Computer User Support Specialist**
5 days ago
Baltimore, Maryland, United States Maryland Department of Transportation Full timeAbout the Role:The Maryland Department of Transportation is seeking a highly skilled Trapeze Systems Administrator to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our critical computer applications.Key Responsibilities:Provide onsite IT support for systems troubleshooting and...
-
Computer User Support Specialist I
2 weeks ago
Baltimore, United States Mdstad Full timeCUSSI 03-22 **Agency Division:** Facilities Management/ IT and Communications Department **Location:** Camden Yards Sports Complex, Baltimore, MD **Hiring Range:** (Commensurate with experience and qualifications). State salary rules may apply for promotions and transfers. **Status:** Regular, Full Time **Closing Date:** April 29, 2022An MSA Computer...
-
Dealer Management Systems Specialist
2 days ago
Baltimore, Maryland, United States Atlantic, Hall, and Russel Full timeJob DescriptionMileOne Autogroup, a leading automotive dealership group, is seeking a seasoned professional to serve as a subject matter expert on all matters relative to its two Dealer Management Systems (DMS) – CDK and Reynolds & Reynolds.The ideal candidate will have a strong background in automotive technology and a proven track record of ensuring...
-
Senior User Support Specialist
2 days ago
Baltimore, Maryland, United States CGS Full timeAbout the RoleWe are seeking a highly skilled Senior User Support Specialist to join our team at CGS. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of our web conferencing tools.Key ResponsibilitiesSetup, monitor, train, troubleshoot, diagnose, and...
-
Dealer Management Systems Specialist
4 days ago
Baltimore, Maryland, United States Atlantic, Hall, and Russel Full timeJob Title: Dealer Management Systems SpecialistJob Summary:MileOne Autogroup is seeking a seasoned professional to serve as a subject matter expert on all matters relative to its two Dealer Management Systems (DMS) - CDK and Reynolds & Reynolds.Key Responsibilities:Ensure optimal usage and maintenance of the DMS platformsCollaborate with various departments...
-
Senior Application Systems Analyst
2 weeks ago
Baltimore, Maryland, United States University of Maryland Medical System Full timeJob Title: Senior Application Systems AnalystCompany: University of Maryland Medical SystemThe University of Maryland Medical System (UMMS) stands as a premier academic healthcare institution dedicated to delivering top-tier medical services and promoting innovation within the healthcare sector. Collaborating with esteemed educational organizations, UMMS is...
-
Senior Application Systems Analyst
2 weeks ago
Baltimore, Maryland, United States University of Maryland Medical System Full timeJob Title: Senior Application Systems AnalystCompany: University of Maryland Medical SystemThe University of Maryland Medical System (UMMS) stands as a prominent academic healthcare institution dedicated to delivering superior medical services and fostering advancements in the healthcare sector. Collaborating with esteemed educational entities, UMMS is...
-
Senior Application Systems Analyst
2 weeks ago
Baltimore, Maryland, United States University of Maryland Medical System Full timeJob Title: Senior Application Systems AnalystCompany: University of Maryland Medical SystemThe University of Maryland Medical System (UMMS) stands as a premier academic healthcare institution dedicated to delivering superior medical services and promoting innovation within the healthcare sector. Collaborating with esteemed educational organizations, UMMS is...
-
Junior Helpdesk Specialist
2 weeks ago
Baltimore, United States TriTech Enterprise Systems Full timeTriTech Enterprise Systems Inc. (TriTech) is seeking several 'Junior Helpdesk Specialists' to support the Maryland Department of Transportation (MDOT), State Highway Administration (SHA), the Office of Information Technology (OIT) project. Responsible Duties: These Junior Helpdesk specialists shall perform the following duties: Provides telephone and...
-
Front End Developer
2 months ago
Baltimore, Maryland, United States DMI Full timeFront End DeveloperDMI - Baltimore, MDAbout DMI:DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare,...
-
Junior Helpdesk Specialist
3 months ago
Baltimore, United States TriTech Enterprise Systems, Inc. Full timeJob DescriptionJob DescriptionTriTech Enterprise Systems Inc. (TriTech) is seeking several 'Junior Helpdesk Specialists' to support the Maryland Department of Transportation (MDOT), State Highway Administration (SHA), the Office of Information Technology (OIT) project.Responsible Duties:These Junior Helpdesk specialists shall perform the following...