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Peer Front Desk Attendant, Supportive Housing

4 months ago

Denver, United States Jefferson Center for Mental Health Full time

At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.

Solid Ground Apartments (SGA) is a permanent supportive housing program committed to providing stable and dignified housing solutions for individuals facing homelessness. Our organization believes in fostering a supportive and empowering environment to help residents regain control of their lives. Solid Ground Apartments offers a comprehensive range of services aimed at addressing the unique needs of each resident, promoting self-sufficiency, and facilitating a successful transition to permanent housing. SGA residents are identified to be currently experiencing or at risk of chronic homelessness, high utilizers of publicly funded systems, possibly disengaged from services and in need of diverse supportive services.

The Peer Front Desk Attendant at Solid Ground Apartments will play a crucial role in creating a welcoming and supportive environment for our residents. The role will provide a physical presence to assist residents, enforce the rules of the building, and to support the residents with feeling safe and supported. This position requires a compassionate and empathetic individual with a commitment to promoting dignity and respect for those with lived experience of homelessness. This position will be located at 7272 W 14th Ave. Lakewood, CO 80214.

Our definition of a 'Peer' is someone who has been a client of mental health (including substance use) services and the 'Specialist' refers to one's ability to support recovery in the people we work with through building connections, encouraging hope, and moving toward a better life.

Available Shifts:

Saturday and Sunday - Night Shifts: 8 PM to 8 AM (part-time position)

Essential Duties:

  • Greet residents, guests, and visitors with warmth and empathy.
  • Provide information and assistance to residents regarding daily activities, resources, and community events.
  • Ensure a safe and respectful environment for all.
  • Use personal lived experience of homelessness to empathize with and understand the unique challenges residents may face.
  • Collaborate with case managers and support staff to address resident needs effectively.
  • Mediate and address conflicts among residents diplomatically and professionally.
  • Report any issues or concerns to the appropriate staff members.
  • Monitor access to the building, ensuring the safety and security of residents.
  • Collaborate with security personnel to address any safety concerns.
Other Duties:
  • Exhibit enthusiasm, courtesy, adaptability, flexibility, and spirit of cooperation in the work environment.
  • Maintain effective interpersonal relations and customer service with consumers, peers, upper management, visitors and the general public.
  • Ability to multi-task, prioritize concerns, and effectively manage time independently.
  • Attend supervision at times and intervals agreed upon with supervisor.
  • Other duties as assigned by the Director of Navigation and Housing Services
Note:Employees are held accountable for all duties of this job.This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Minimum Education, Knowledge, Skills & Experience Required:
  • High School Diploma/GED equivalent required
  • Lived experience of homelessness is highly valued.
  • Excellent communication and interpersonal skills.
  • Ability to handle challenging and sensitive situations with empathy and professionalism.
  • Strong organizational and administrative skills.
  • Understanding of the issues surrounding homelessness and a commitment to the mission of Solid Ground Apartments.
Salary Grade 8: $50,000 annually ($24.04/hr)*

Additional Salary Information*:
  • The salary range above is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE.*


We will accept applications on an ongoing basis.