Front Desk Associate

1 month ago

Denver, Colorado, United States Colorado Coalition for the Homeless Full time
Job Summary

We are seeking a highly skilled and detail-oriented Front Desk Attendant to join our team at the Colorado Coalition for the Homeless. As a key member of our front office staff, you will be responsible for providing exceptional customer service, managing building access, and ensuring the smooth operation of our facilities.

Key Responsibilities
  • Provide exceptional customer service to residents, visitors, and staff, responding to inquiries and resolving issues in a professional and courteous manner.
  • Manage building access, controlling entry and exit points, and ensuring that only authorized individuals have access to the building.
  • Keep the front desk area clean and organized, maintaining a high level of professionalism and attention to detail.
  • Communicate effectively with management and staff, reporting any issues or concerns that may arise during your shift.
  • Supervise the building when management is not available, ensuring that all operations run smoothly and efficiently.
  • Maintain key control and ensure that all keys are properly secured and accounted for.
  • Comply with all Fair Housing laws and regulations, ensuring that our facilities are accessible and welcoming to all individuals.
  • Assess and make recommendations to management regarding training needs, ensuring that our staff is equipped to provide the highest level of service.
  • Perform other duties as assigned, contributing to the overall success of our team.
Requirements
  • High School diploma or equivalent required; relevant experience in customer service may be substituted for formal education.
  • Ability to work independently and as part of a team, providing exceptional customer service and support to our residents and staff.
  • Strong communication and interpersonal skills, with the ability to effectively communicate with individuals from diverse backgrounds and with varying levels of need.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Flexibility and adaptability, with the ability to work a variety of shifts and respond to changing circumstances.
Benefits

We offer a competitive salary range of $20.64 - $24.28 per hour, depending on experience. We also offer a comprehensive benefits package, including health, dental, and vision insurance, as well as flexible spending accounts and a 401(k) plan.

We are an equal opportunity employer, committed to delivering services and making employment-related decisions without regard to age, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.

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