Guest Service Agent
2 months ago
The Guest Service Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests, assisting with room reservations and handling of telephone calls, and for meeting many other guest needs during their stay.
•To welcome and register all arriving guests, making sure that all pertinent information is obtained
•Efficiently conduct check in and check out procedures
•Healthy communication with Housekeeping and Engineering departments and ensure that guest's expectations are met. All maintenance issues properly logged and followed up on
•Respond to all guests' requests or in a proper manner and ensure appropriate action is taken
•Meet requests regarding guest billing
•Handle cash transactions in accordance with the property's cash handling policy
•Maintains current knowledge of hotel culture, amenities, and services, events in the area, points of interest, and services in the area
•Answer the telephone in a professional manner and assist guests with any questions, directions, etc.
•Manage and resolve all guest complaints and compliments in a professional and courteous manner
•Communicate with all departments regarding in house VIPs and any special requests/needs
•All other tasks and duties as assigned
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Guest Service Agent
2 months ago
Nashville, United States HYATT Hotels Full timeSummary: The Guest Service Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests, assisting with room reservations and handling of telephone calls, and for meeting many other guest needs during their stay. •To welcome and register all arriving guests, making sure that all pertinent information is obtained ...
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Guest Service Agent
4 weeks ago
Nashville, Tennessee, United States Sonesta International Hotels Full timeJob SummaryThe Guest Services Agent is a vital member of the hotel team, responsible for delivering exceptional guest experiences and ensuring seamless operations. As the first point of contact for guests, this role requires a high level of professionalism, attention to detail, and excellent communication skills.Key ResponsibilitiesRegister guests, issue...
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Vip Guest Services Agent
4 weeks ago
Nashville, Tennessee, United States Marriott Full timeJob SummaryWe are seeking a highly skilled and customer-focused Vip Check-in Agent to join our team at Gaylord Opryland Resort & Convention Center. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from arrival to departure.Key ResponsibilitiesAssist...
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Guest Services Agent
2 weeks ago
Nashville, United States Conrad Hotels & Resorts Full timeJob Summary: Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other...
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Guest Service Agent
4 months ago
Nashville, United States Kimpton Hotel Full timeWhy We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...
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Vip Guest Services Agent
4 weeks ago
Nashville, Tennessee, United States Marriott Full timeJob SummaryWe are seeking a highly skilled and experienced Vip Guest Services Agent to join our team at Gaylord Opryland Resort & Convention Center. As a key member of our front office operations team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and delivering memorable experiences for...
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Guest Service Agent
6 months ago
Nashville, United States Kimpton Hotels & Restaurants Full timeJob Snapshot Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart....
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Guest Service Agent
2 weeks ago
Nashville, United States Kimpton Hotels & Restaurants Full timeWhy We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...
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Vip Guest Services Agent
3 weeks ago
Nashville, Tennessee, United States Marriott Full timeJob SummaryAs a Vip Guest Services Agent, you will be responsible for providing exceptional service to our members and guests. This includes assisting with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution, and member departure/check-out. You will also conduct pre-calls to arriving members, make pre-arrival...
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Guest Service Agent
2 months ago
Nashville, United States Schulte Companies Full timeSchulte Companies - 2200 Elm Hill Pike [Front Desk Agent / Concierge] As a Guest Service Agent at Schulte Companies, you'll: Greet guests and check them in/out; Answer phone calls and make reservations; Provide information about hotel amenities and local attractions; Handle guest complaints and resolve issues; Maintain accurate records and handle cash...
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Guest Service Agent: Overnight
2 months ago
Nashville, United States Kimpton Hotel Full timeWhy We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...
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Guest Service Representative
4 weeks ago
Nashville, Tennessee, United States Nashville Staybridge Suites by IHG Vanderbilt Full timeJob Title: Guest Service AgentWe are seeking a highly motivated and customer-focused Guest Service Agent to join our team at Nashville Staybridge Suites by IHG Vanderbilt.Job SummaryThe Guest Service Agent will be responsible for providing exceptional guest service, handling guest requests and complaints, and maintaining a clean and welcoming environment.Key...
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Hotel Guest Service Representative
4 weeks ago
Nashville, Tennessee, United States HYATT Hotels Full timeJob Summary:The Guest Service Agent is a key member of our hotel team, responsible for ensuring a seamless and enjoyable experience for our guests. As a Guest Service Agent, you will be the first point of contact for our guests, handling check-in and check-out procedures, responding to guest requests, and providing exceptional customer service.Key...
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Guest Service Representative
6 days ago
Nashville, United States Schulte Companies Full timeSchulte Companies - 1111 Airport Center Dr [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and transportation; Maintain cleanliness and organization of lobby and...
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Guest Service Agent
4 weeks ago
Nashville, United States Drury Hotels Full timeSTARTING AT $19 PER HOURProperty Location:300 Korean Veterans Blvd. - Nashville, Tennessee 37201You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo....
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Guest Service Agent
4 months ago
Nashville, United States Drury Hotels Company, LLC Full timeStarting pay $19 per hour! Property Location: 555 Donelson Pike - Nashville, Tennessee 37214 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So....
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Guest Service Agent
15 hours ago
Nashville, United States Drury Hotels Company, LLC Full timeSTARTING AT $19 PER HOUR Property Location: 300 Korean Veterans Blvd. - Nashville, Tennessee 37201 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US...
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Guest Service Agent
4 weeks ago
Nashville, United States Drury Hotels Full timeSTARTING AT $19 PER HOUR Property Location: 300 Korean Veterans Blvd. - Nashville, Tennessee 37201 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM...
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Guest Service Agent
1 month ago
Nashville, United States Drury Hotels Full timeSTARTING AT $19 PER HOURProperty Location:300 Korean Veterans Blvd. - Nashville, Tennessee 37201You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo....
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Guest Service Agent
4 months ago
Nashville, United States Hilton BNA Nashville Airport Terminal Full timeImmediate SupervisorDirector of Front OfficeJob SummaryPerforms sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.Essential Job Functions Performs the functions of the...