Guest Service Agent

4 months ago


Nashville, United States Hilton BNA Nashville Airport Terminal Full time
Immediate Supervisor

Director of Front OfficeJob Summary

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Guest Service Manager or General Manager. Necessary Skills and Attributes
    • Excellent verbal, comprehension, listening and problem solving skills
    • Adaptability
    • Report and accounting skills
    • Guest relation skills Formal Education

      High School Diploma or equivalentPhysical Requirements

      While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

      Source: Hospitality Online


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