Guest Service Agent

5 months ago


Nashville, United States Drury Hotels Company, LLC Full time

Starting pay $19 per hour

Property Location:
555 Donelson Pike - Nashville, Tennessee 37214

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

  • Incentives - Quarterly bonuses up to $3200/year (we succeed together) based on hotel results
  • Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
  • Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
  • Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
  • Retirement - Company-matched 401(k)
  • Award-winning - Ranked among Forbes' Best Midsize Employers (2023)
What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.
  • Assist guests in a friendly, efficient, courteous, and professional manner.
  • Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
  • Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
  • Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.
  • Warm and friendly manner in relating to and interacting with the public
  • Demonstrated attention to detail while handling multiple tasks simultaneously
  • Familiarity with handling money, making change, and using office machines in day-to-day activities
  • Ability to speak and receive direction (written and verbal direction) in English
  • Willingness and ability to work alone as scheduled


Rise. Shine. Work Happy.

Hiring Immediately

  • Nashville, Tennessee, United States Courtyard by Marriott Full time

    Are you a motivated and enthusiastic individual looking for a challenging role? Do you have a passion for delivering exceptional customer service? If so, we encourage you to apply for our Guest Services Agent position at Courtyard by Marriott.The estimated salary for this position is $55,000 per year, based on national averages and industry standards. As a...


  • Nashville, United States Loews Hotels, LLC Full time

    Overnight Bilingual Guest Services Agent (Remote)Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond...

  • Guest Services Agent

    1 month ago


    Nashville, United States Conrad Hotels & Resorts Full time

    Job Summary: Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other...

  • Guest Service Agent

    7 months ago


    Nashville, United States Kimpton Hotels & Restaurants Full time

    Job Snapshot Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart....

  • Guest Service Agent

    1 month ago


    Nashville, United States Kimpton Hotels & Restaurants Full time

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...


  • Nashville, Tennessee, United States Crescent Services Full time

    About UsCrescent Services is a dynamic and growing company, committed to providing exceptional guest experiences and driving business results. Our team is passionate about delivering outstanding service and creating memorable moments for our guests.Salary: $50,000 - $65,000 per yearJob DescriptionWe are seeking a highly motivated Guest Services Agent to join...


  • Nashville, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...


  • Nashville, United States Schulte Companies Full time

    Schulte Companies - 1111 Airport Center Dr [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and transportation; Maintain cleanliness and organization of lobby and...


  • Nashville, Tennessee, United States BNA HOTELS LLC Full time

    Job OverviewThe Guest Service Agent/Front Desk position at BNA Hotels LLC requires a highly skilled and customer-focused individual to provide exceptional service to guests. This role is responsible for ensuring a positive experience for all visitors, from check-in to departure.


  • Nashville, United States Extended Stay Full time

    Extended Stay - 2525 Elm Hill Pike [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...


  • Nashville, United States Schulte Companies Full time

    Schulte Companies - 818 18th Avenue South [Front Desk Agent / Concierge] As a Guest Services Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Assist with check-in and check-out procedures; Maintain accurate records and handle cash transactions; Coordinate with...


  • Nashville, Tennessee, United States Aimbridge Hospitality Full time

    Job OverviewAimbridge Hospitality is seeking a seasoned Front Desk Agent to provide exceptional guest service and support to our hotel's operations. As a key member of our front office team, you will be responsible for registering guests, handling room reservations, and ensuring a seamless guest experience.This is an exciting opportunity for someone who is...


  • Nashville, Tennessee, United States Loews Vanderbilt Hotel Full time

    Join our award-winning team at Loews Vanderbilt Hotel in Nashville and take your career to the next level as a Front Office Agent!In this role, you will have the opportunity to work in a fast-paced environment, delivering exceptional guest experiences and exceeding expectations.You will be responsible for registering guests, coordinating with other...


  • Nashville, Tennessee, United States Aimbridge Hospitality Full time

    Job OverviewThe Front Desk Supervisor plays a vital role in ensuring the success of our hotel by providing exceptional guest service, supervising front desk agents, and analyzing data to drive business decisions. This is an exciting opportunity for a motivated and results-driven individual to join our team and contribute to our company's continued growth and...

  • Front Desk Agent

    1 week ago


    Nashville, United States Crescent Hotels & Resorts Full time

    A Guest Services Agent is often the first member of staff that a guest interacts with. This special person is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding Agent, Front Desk, Guest Service, Hotel


  • Nashville, Tennessee, United States Conrad Hotels & Resorts Full time

    Job Summary:We are seeking a highly skilled Guest Services Agent to join our team at Conrad Hotels & Resorts. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.About the Role:This role requires a high level of professionalism, excellent...

  • Guest Service Agent

    1 month ago


    300 Korean Veterans Blvd., Nashville, TN 37201, United States Drury Hotels Full time

    STARTING AT $19 PER HOURProperty Location:300 Korean Veterans Blvd. - Nashville, Tennessee 37201You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo....

  • Front Desk Agent

    2 months ago


    Nashville, United States Courtyard by Marriott Full time

    Courtyard by Marriott - JobID: 5594189CCD6CF80CF933DBB72EE4BA9C [Guest Service / Concierge] As a Front Desk Agent at Courtyard by Marriott, you'll: Greet guests warmly and provide exceptional customer service; Check guests in and out efficiently, ensuring accuracy of information; Handle guest inquiries and resolve complaints promptly and professionally;...

  • Front Desk Agent

    8 months ago


    Nashville, United States Marriott Hotels & Resorts Full time

    Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests th Front Desk, Agent, Guest Experience, Hotel


  • Nashville, United States Andrew Baudino - State Farm Agent Full time

    Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self...