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Customer Support Representative
1 month ago
The Citizens Bank of Philadelphia is seeking a full-time Customer Support Representative as follows: Position Customer Support Representative Location Philadelphia Hours Monday thru Friday: 8:00 - 5:00 Occasional Saturday Hours About the Position A customer advocate who provides bank clients consistent, timely and accurate service while handling calls, questions, and issues. Essential Duties Take and process client calls related to debit/ATM cards, online banking (OLB), PhoneTeller, bill pay, and iPhone/Android apps. Process new OLB registration. Contact clients that have a failed OLB enrollment to assist them in gaining access. Setup clients on e-statements, Cash Stash accounts, and e-Alerts. Handle any task that comes through Zen Desk. Reset OLB passwords, PhoneTeller passwords, and debit card PINs. Print stop payments, unposted, and NSF notices. Process new debit/ATM card applications. Process credit references and customer requests for reference numbers regarding ACH and Sweep Accounts. Perform customer account research. Perform all job functions in compliance with the requirements of banking laws and regulations. Perform other duties as required by supervisory personnel. The Right Person 3 - 12 months successful experience as a Customer Support Representative, Internet Banking Clerk, or Similar Position. Exceptional Verbal and Written Communication Skills. Knowledge and use of Microsoft Office and other PC applications. Exceptional Customer Service Skills. High School Diploma or Higher. VEVRAA Federal Contractor #J-18808-Ljbffr