Membership Support Representative
2 months ago
EverWash is looking to add a Membership Support Representative to their team:
As an EverWash Membership Support Representative, you will join a dynamic and growing team dedicated to providing 24/7 service to members of our subscription car wash service. We are seeking reliable, computer-literate agents who excel in delivering exceptional customer service across multiple communication channels, including inbound phone calls, live chats, emails, and text messages.
Key Responsibilities:
- Respond to customer inquiries via phone, live chat, email, and text message in a timely and professional manner.
- Provide exceptional customer service by addressing and resolving member issues and concerns.
- Multitask across various communication platforms to efficiently handle multiple customer interactions simultaneously.
- Utilize systems such as Slack, Gmail, and an online knowledge base to stay engaged and informed.
- Maintain clear and effective communication with remote team members.
Requirements:
- High school diploma required.
- Ability to work from a home office with a personal computer and high-speed, wired internet connection.
- Ability to sit or stand at a desk and operate a computer for the duration of the work shift.
- Ability to understand and respond clearly to both verbal and written communication.
- Employment is subject to a background check and authorization to work in the US.
Preferred Skills & Experience:
- Customer service experience is required.
- Contact center experience is preferred.
- Bilingual in Spanish and English is preferred.
Join us in delivering top-notch service to EverWash members and be a part of our success story
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