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Customer Support Representative

3 months ago

Philadelphia, United States AutoFi Full time

**Customer Support Representative (Remote)**

Philadelphia, PA / Customer Support / Full Time **About AutoFi:** Founded in 2015, AutoFi is an e-commerce software platform that connects an auto dealers customers to a network of lenders, allowing car buyers to purchase and finance a car entirely online. Our mission is to become the industry standard checkout experience for all online vehicle transactions. We are the fastest growing digital retailing software platform in the automotive industry. Our team is diverse - spread out across the U.S. and Canada, we have backgrounds from finance and technology as well as deep experience in all areas of the auto space. Were empathetic, gritty, curious, and humble owners of this business and are supported by some of the biggest names in the auto and financial industries as investors and commercial partners. .

**About the Role:** In this position you will become a subject matter expert, with a deep understanding of AutoFis products. You will use this knowledge to assist our internal and external customers with everything from answering simple questions to troubleshooting ambiguous technical issues. A successful candidate will be technically minded, meticulous, articulate, and unintimidated by challenging, novel problems. In this role you must be able to communicate effectively with any audience, from executives, to engineers, non-technical customers and other internal teams. You will be responsible for managing issues from the first report through the resolution, keeping customers and stakeholders in the loop throughout the process. **Responsibilities:**

+ Address incoming customer questions and issues

+ Investigate and troubleshoot technical problems

+ Work directly with product and engineering teams to resolve bugs as needed

+ Identify areas of improvement and own projects to address them

+ Contribute to the development and maintenance of our knowledge base

+ This position may require outside of the standard work schedule: including occasional holiday, evening and/or weekend hours

**Required Qualifications:**

+ 2+ years of experience in customer support, technical support, or similar role

+ Able to read and modify HTML, JSON, CSS and API calls

+ You work well autonomously as well as part of a team

+ You can think through and solve complex technical problems

+ Ability to prioritize and manage time effectively

**Preferred Qualifications:**

+ Have knowledge about the automotive and/or lending industries

+ Bi-lingual (preferably French or Spanish)

+ Experience with Zendesk

+ Experience at early stage start-ups or in technical support roles

AutoFi is an equal opportunity employer. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.

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