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Director of Meetings

3 months ago

Miami Beach, United States Loews Hotels Full time

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Who We Are: Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests.

What We're Looking For: Loews Hotels & Co seeks an experienced and dynamic Director of Meetings & Events. This role will be responsible for the leadership and development of a diverse and talented Meetings & Events team, providing guidance in an engaging and inclusive work environment. The Director of Meetings & Events will lead the charge on creating exceptional experiences for both clients and team members alike. This position is a member of the property executive committee and contributes to the strategy for and achievement of overall hotel goals.

Who You Are:

•An established leader, a culture champion, an advisor and an advocate

•Effective communicator, leading with professionalism and empathy

•Creative solution seeker that exercises flexibility to determine best outcomes

•Relationship builder with a dynamic approach to developing connections

•Forward thinker with an analytical approach to drive positive progress

•Collaborator who excels in an exciting, ever-evolving environment

What You'll Be Doing:

•Lead Meetings & Events Department and uphold a standard of excellence in service, communication, and event execution

•Support Catering Sales team in developing annual catering sales strategy plan; review and analyze catering results

•Coordinate and execute portfolio of high-touch, VIP, and complex meetings and events, providing onsite presence and support as needed, including availability on weekends and holidays as business levels demand

•Partner with Operational Counterparts to ensure success to include Group Reservations, Group Billing, Revenue Management, Sales & Marketing, and Corporate Meetings & Events Team

•Participation in building and presenting hotel budget plans, including department operating budget

•Drive Forecasting process for all departmental revenue streams including banquet food and beverage, room rental, and audio-visual revenue

•Implement Loews Hotels Meetings & Events Standards and Best Practices

•Develop property specific processes and implement Loews brand standards, and facilitate trainings for meetings & events team

•Establish team goals, track performance, conduct one on one meetings, and complete performance reviews

•Review group turnovers and assign all group business to maintain balanced workload distribution

•Manage banquet menu updates, revisions, and pricing strategy, including completing comp set analysis

•Maintain data accuracy within Delphi.FDC event management platform

•Lead or attend all pertinent meetings to include resume review, BEO Meeting, staff meeting, pre-/post- convention meetings, and site visits

•Prepare weekly schedules, complete payroll for hourly employees

•Other duties as assigned

Your Experience Includes:

•Minimum eight years of experience in a leadership role within meetings, events, and catering sales, in a full-service hotel environment

•Prior large-volume, upper upscale hotel experience preferred

•Certified Meeting Planner Designation Preferred

•Extensive Knowledge of Microsoft Office Suite and Hotel Operational Systems and Software (ie - Delphi, Cvent, Social Tables, Opera, etc)

What We Offer:

•This is a bonus eligible position

•Competitive health & wellness benefits, 401(K) & company match

•Hybrid remote-eligible work policy

•Paid Sick Days, Vacation, and Holidays

•Training & Development opportunities, career growth

•Tuition Reimbursement

•Employee Hotel Rates

•Other discounts and more

Reports to: Managing Director OR General Manager