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Director of Catering

2 months ago

Miami Beach, United States Mondrian South Beach Full time

POSITION PURPOSE

This position is responsible for proactively soliciting catering and social business including but not limited to, weddings, corporate events, etc. The Director coordinates and organizes events based on the event's size and needs; stays within budgetary constraints, directs the administrative and operational aspects of the events, and oversees staff. The Director shall place equal emphasis on planning and conceptualizing member internal events and private events. Periodically, the Director may perform several roles or work with staff in several departments. This is a full time, salaried exempt position. Work schedule will include days, evenings and weekends based on scheduled events or hotel necessity.

ESSENTIAL FUNCTIONS

A primary role of the position is to create one on one relationship with individuals who influence and drive local social profit and not for profit events. Researches, solicits, and qualifies business opportunities. In addition, the Director of Catering/Catering Services will handle all groups’ catering/banquet contracted needs on property, as well as be involved in any Sales related events planned for the hotel. The position executes proposals, contracts menu planning. The Director of Catering/ Conference Services will be responsible for the servicing of groups and events in tandem with the Banquet staff at the Hotel.

  • Effectively utilizes sales resources and administrative/support staff.
  • Hotel Communication - Coordinates with hotels for site inspections.
  • Updates hotel on the status of their accounts and pending business and ensures follow-through and property "buy in" on customers service needs.
  • Develops correspondence, manages opportunity details and proactively develops customer solutions.
  • Maintains accurate and up to date account data and reporting using account management system.
  • Processes all business correspondence within acceptable time limits.
  • Creates proposals/contracts and other related booking documentation as required. Manages and maintains account files.
  • Effectively manages business opportunities and maximizes revenue.
  • Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Achieve individual and team goals established.
  • Contribute to Quarterly Action Plans and Annual Marketing Plan.
  • Perform other duties as assigned by the DOS.
  • Manage, coach and plan effectively to motivate all sales/catering personnel to do the best they can to achieve the departmental as well as the hotel’s goals and commercial objectives.
  • Seek new customers through strategic outbound sales efforts.
  • Manage the Catering Department expense budgets.
  • Implements designated revenue management strategies with each business opportunity presented.
  • Responds to business opportunities in a timely basis and consistent with the designated hotel sales process.
  • Thoroughly and accurately communicates customer needs and expectations to appropriate departments in a timely basis.
  • Initiates customer feedback on hotel's services and relays information to appropriate departments.
  • Liaisons between and operating departments to resolve any customer concerns.
  • Ensures that regular on-going communication takes place throughout department to communicate Catering activities and ongoing business opportunities.
  • Ensures associates are treated fairly and equitably; brings issues to the attention of Human Resources, as necessary.
  • Identifies opportunities to increase revenues, profits and create value by challenging existing processes, encouraging innovation, and driving necessary change.
  • Performs other duties as assigned to meet business needs.

QUALIFICATIONS:

  • 5 years of Director of Catering in a Hotel environment.
  • Bachelor’s Degree in hospitality management.
  • Solid communication (verbal and written) skills.
  • Strong work ethic and an obsession for getting the job done well.
  • Ability to problem solve in situations involving many moving parts.
  • Strong organizational and analytical skills.
  • A passion for delivering exceptional levels of guest service.
  • Proficiency with computers and computer programs, including Microsoft Office.
  • Able to workdays, weekends, and holidays as needed.