Customer Success Manager
2 days ago
Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the 1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets. About Lake Companies: Company Overview : The Lake Companies (a Banyan umbrella company) is a leading provider of enterprise software solutions specializing in the implementation and support of Infor SyteLine for manufacturers across the Midwest region. With a focus on delivering innovative technology solutions and exceptional customer service, we help our clients streamline their operations and achieve sustainable growth. Position Overview : We are seeking an experienced and proactive Customer Success Manager to join our team. This is a new role within our company, and the ideal candidate will be capable of creating and developing the Customer Success function from the ground up. The right candidate will have extensive experience in Manufacturing Operations and a solid understanding of manufacturing ERP systems, with a preference for those with Infor SyteLine experience. Key Responsibilities: Function Creation and Development: Establish and develop the Customer Success function, including defining processes, metrics, and strategies to ensure client satisfaction and retention. 2. Relationship Management: Build and maintain strong relationships with key stakeholders at all levels within client organizations. Serve as the primary point of contact for clients, addressing their needs and concerns promptly and effectively. Client Advocacy: Act as an advocate for the client within The Lake Companies, ensuring their needs and feedback are communicated and addressed. Identify opportunities for clients to further leverage our solutions to achieve their business goals. Performance Monitoring and Reporting: Monitor client usage and performance metrics to ensure they are achieving desired outcomes. Provide regular reports and updates to clients and internal teams on key success metrics and areas for improvement. Continuous Improvement: Collect and analyze client feedback to identify areas for product and service improvements. Collaborate with cross-functional teams to drive enhancements and ensure a high level of customer satisfaction. Qualifications : Bachelor's degree in Business Administration, Operations Management, or a related field. Extensive experience in Manufacturing Operations and a solid understanding of manufacturing ERP systems. Preferred experience with Infor SyteLine or similar ERP solutions. Proven track record in a customer success, account management, or related role within the manufacturing or ERP industry. Strong interpersonal and communication skills with the ability to build and maintain relationships with clients and internal teams. Excellent problem-solving and analytical skills. Ability to work independently and proactively in a remote environment. Willingness to travel as needed. Benefits : Competitive base salary with performance bonuses. Comprehensive benefits package including health insurance, retirement plans, and paid time off. Continuous training and professional development opportunities. Opportunity for career growth and advancement within the organization. A dynamic and supportive work environment with a focus on teamwork and collaboration. If you are a customer-focused professional with a strong background in Manufacturing Operations and ERP systems, we invite you to join our team at The Lake Companies. Help us build a world-class Customer Success function and drive success for our clients. Apply now and take the next step in your career Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
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Customer Success Manager
3 days ago
Schiller Park, United States Cleo Full timeCustomer Success Manager Remote Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000 customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows....
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Senior Customer Success Manager
3 days ago
Schiller Park, United States SPINS Full timeWho We Are For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility,...
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Sr. Customer Success Manager:
2 days ago
Schiller Park, United States Akraya Full timePrimary Skills: Customer-Success(Expert), Digital-Marketing(Advanced), SaaS(Advanced), Communication(Expert), Program-Management(Expert) Contract Type: W2 only Duration: 9 Months Location: Chicago, IL (Remote) Pay Range: $45.00 to $50.00 per hour on W2 JOB SUMMARY: Seeking a Senior Customer Success Manager to lead the post-sales customer journey for its...
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Customer Success Manager
3 days ago
Schiller Park, United States LOOP LLC Full timeAbout Loop Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder. Loop's modern audit and pay platform uses our domain-driven AI to harness the complexity of supply chain data and...
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Sr. Manager, Customer Success
2 days ago
Schiller Park, United States Measured Full timeWho We Are Measured is the pioneer and leader of incrementality-based measurement and optimization for consumer brands. Leading brands use our elegant, all-in-one platform to manage, test, plan, and optimize over $15 billion in full-funnel media investments. Since 2017, we have helped marketers prove the incremental impact of their advertising and maximize...
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Principal Customer Success Manager, Groove
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Schiller Park, United States Clari Full timeClari's Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue...
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Senior Customer Success Specialist
2 weeks ago
Schiller Park, United States Wolters Kluwer Full timeLocation : this is a hybrid role open to US applicants located in commuting-distance to one of our health offices - Chicago, IL, Madison, WI, Indianapolis, IN, Waltham, MA, or Philadelphia, PA. Product(s) you'll be supporting : UpToDate Patient Engagement Region : East This is an individual contributor position Basic Function Wolters Kluwer Health's Clinical...
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Schiller Park, Illinois, United States Anywhere Real Estate Full timeAbout the RoleThe Senior Vice President of Learning and Customer Success at Anywhere Real Estate will lead the transformation and development of a high-impact learning and sales enablement function for the world's leading residential real estate firm. This executive will oversee a team of 90 sales training leaders and experts serving a diverse and...
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Customer Success Manager
2 weeks ago
Overland Park, United States Smart Warehousing Full timeJob Title: Customer Success Manager FLSA Status: Exempt Reports To: Customer Success Director POSITION SUMMARY: The Customer Success Manager is responsible for leading the centralized Customer Success Specialists group who act as a consultative partner with the customers post sale. This role will be heavily required to grow and lead the customer success team...
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Customer Success Manager
4 months ago
Overland Park, United States Clarivate Full timeWe are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is to retain an assigned book of business associated with Innovative Interfaces software under Clarivate, identify and mitigate risk, and support the growth of key customers. Working proactively with customers, you will help...
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Customer Success Manager
2 weeks ago
Menlo Park, California, United States Elegen Full timeJob DescriptionElegen is a pioneering biotechnology company that is revolutionizing the field of synthetic biology. We are seeking a highly skilled Customer Success Manager to join our team and help drive customer satisfaction and retention.Key Responsibilities:Develop and execute a customer success strategy that aligns with the company's goals and...
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Customer Success Manager
1 month ago
Park Ridge, Illinois, United States PCMI Corporation Full timeCustomer Success ManagerPCMI Corporation is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, driving revenue growth, and ensuring customer satisfaction.Key Responsibilities:Manage a portfolio of 3-15...
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Customer Success Manager
3 weeks ago
Menlo Park, California, United States SKAN Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Skan. As a key member of our customer success team, you will play a critical role in driving customer satisfaction, retention, and growth.Key ResponsibilitiesDevelop and execute customized success plans to meet the unique needs of our clients.Build and maintain strong...
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Customer Success Manager
4 weeks ago
Menlo Park, California, United States SKAN Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Skan. As a key member of our customer success team, you will play a critical role in driving customer satisfaction, retention, and growth.Key ResponsibilitiesDevelop and execute customized customer success plans to ensure seamless adoption and utilization of our...
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Customer Success Manager
2 months ago
Park Ridge, United States PCMI Corporation Full timeWho We Are PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast-paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around...
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Customer Success Manager
4 months ago
Villa Park, United States ePlus Full timeePlus inc. is currently seeking a Customer Success Managerfor our corporate office in Oak Brook, IL.Job Description: As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will be accountable for the overall...
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Customer Success Manager
4 weeks ago
Menlo Park, United States Insta-Grid.com Full timePure instant power. Anywhere. We have created the world’s most advanced portable power supplies, bringing freedom to the way our customers work. With you we want to shape a world where advanced technology meets environmental responsibility and create lasting impact. We are working from all over Europe and the US, whether onsite, hybrid or fully remote....
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Customer Service Account Manager
1 week ago
Schiller Park, Illinois, United States Gate Gourmet Full timeJob Title: Customer Service Account ManagerWe are seeking a highly motivated and experienced Customer Service Account Manager to join our team at Gate Gourmet. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring that our customers' needs are met.Main Responsibilities:Agree on performance...
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Customer Success Account Manager
2 weeks ago
Winter Park, United States USHEALTH Full timeA Company Committed to Your SuccessNowhere else in America will you find a better opportunity to enjoy personal satisfaction and professional achievement... because nowhere else in America will you find a company that is more committed to your success than USHA. You will work directly with Americas self-employed, small business owners and individuals to help...
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Customer Success Account Manager
2 weeks ago
Winter Park, Florida, United States US Health Services Full timeAbout the RoleWe are seeking a highly motivated and results-driven Customer Success Account Manager to join our team at US Health Services. As a key member of our sales team, you will be responsible for advising clients on our portfolio of solutions that best fit their individual needs and budget.Our clients are looking for viable alternatives to their...
