Sr. Manager, Customer Success
3 days ago
Who We Are Measured is the pioneer and leader of incrementality-based measurement and optimization for consumer brands. Leading brands use our elegant, all-in-one platform to manage, test, plan, and optimize over $15 billion in full-funnel media investments. Since 2017, we have helped marketers prove the incremental impact of their advertising and maximize ROI with unmatched ease, precision, and efficiency. Measured is the only company that empowers brands with comprehensive incrementality intelligence through adaptive methodology, end-to-end automation, and industry-leading expertise. Measured is led by marketing measurement entrepreneur Trevor Testwuide, and boasts a veteran team of cross-channel marketing analytics experts. Summary This position will lead client facing engagements for a portfolio of Measured brands on our marketing analytics framework. We are a customer success led organization, and as such our Customer Success team is the face of Measureds technology and services offering. You will serve as account lead, marketing attribution and analytics expert, project manager and media strategist with an overarching goal of driving client satisfaction and product adoption. Customer Success team members work along side our technical Solutions team to gather requirements and deploy the Measured cross-channel attribution platform and with our product team to deploy new products to clients, collect feedback, and contribute new ideas and product features. To be successful in this role you need to be comfortable wearing many hats in a fast-paced startup environment and be comfortable operating in a DIY capacity to drive customer success and adoption. Our CS leads interpret marketing performance, perform deep dive analyses on in-market experimentation, provide strategic views on media and build out client specific technology roadmaps all while managing the week to week details of our client engagements. Responsibilities Own day to day client relationship across seniority levels for a portfolio of 10 Measured brands. Develop a strong relationship with clients based on value add, expertise and being a trusted partner. Manage adoption across all stakeholders for Measured products and services. Provide internal product feedback based on existing and potential client use cases. Deliver client training and seminars MeasuredU client education curriculum. Provide and interpret marketing performance reviews for clients. Design and interpret in-market experiments across addressable media channels. Provide optimization insights and budget recommendations to turn insights into client value. Support internal CS initiatives, e.g. engagement and adoption model, onboarding playbooks, product training materials etc. Qualifications 7 years of experience with client services management. Experience in marketing attribution, media mix modeling, in-market experimentation, or other applied marketing analytics. Familiarity with ad-tech and martech platforms, for example vendor platforms (GA, Facebook, etc.), Google Analytics, and other 3rd-party tools. Demonstrated experience in deploying, managing, and growing scope of complex engagements focused on marketing measurement. Excellent written and verbal communication skills including advanced Excel and PowerPoint skills. Minimum BA/BS or equivalent. No recruiters, applicants only. LI-Remote
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Sr. Customer Success Manager:
2 days ago
Schiller Park, United States Akraya Full timePrimary Skills: Customer-Success(Expert), Digital-Marketing(Advanced), SaaS(Advanced), Communication(Expert), Program-Management(Expert) Contract Type: W2 only Duration: 9 Months Location: Chicago, IL (Remote) Pay Range: $45.00 to $50.00 per hour on W2 JOB SUMMARY: Seeking a Senior Customer Success Manager to lead the post-sales customer journey for its...
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Senior Customer Success Specialist
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Schiller Park, United States Wolters Kluwer Full timeLocation : this is a hybrid role open to US applicants located in commuting-distance to one of our health offices - Chicago, IL, Madison, WI, Indianapolis, IN, Waltham, MA, or Philadelphia, PA. Product(s) you'll be supporting : UpToDate Patient Engagement Region : East This is an individual contributor position Basic Function Wolters Kluwer Health's Clinical...
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Senior Customer Success Manager
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Schiller Park, United States SPINS Full timeWho We Are For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility,...
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Customer Success Manager
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Schiller Park, United States Cleo Full timeCustomer Success Manager Remote Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000 customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows....
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Customer Success Manager
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Schiller Park, United States LOOP LLC Full timeAbout Loop Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder. Loop's modern audit and pay platform uses our domain-driven AI to harness the complexity of supply chain data and...
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Principal Customer Success Manager, Groove
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Schiller Park, United States Clari Full timeClari's Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue...
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Customer Success Manager
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Schiller Park, United States Banyan Software Full timeBanyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the 1 fastest-growing private software...
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Schiller Park, Illinois, United States Anywhere Real Estate Full timeAbout the RoleThe Senior Vice President of Learning and Customer Success at Anywhere Real Estate will lead the transformation and development of a high-impact learning and sales enablement function for the world's leading residential real estate firm. This executive will oversee a team of 90 sales training leaders and experts serving a diverse and...
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Customer Success Manager
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Overland Park, United States Smart Warehousing Full timeJob Title: Customer Success Manager FLSA Status: Exempt Reports To: Customer Success Director POSITION SUMMARY: The Customer Success Manager is responsible for leading the centralized Customer Success Specialists group who act as a consultative partner with the customers post sale. This role will be heavily required to grow and lead the customer success team...
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Customer Success Manager
4 months ago
Overland Park, United States Clarivate Full timeWe are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is to retain an assigned book of business associated with Innovative Interfaces software under Clarivate, identify and mitigate risk, and support the growth of key customers. Working proactively with customers, you will help...
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Customer Success Manager
2 weeks ago
Menlo Park, California, United States Elegen Full timeJob DescriptionElegen is a pioneering biotechnology company that is revolutionizing the field of synthetic biology. We are seeking a highly skilled Customer Success Manager to join our team and help drive customer satisfaction and retention.Key Responsibilities:Develop and execute a customer success strategy that aligns with the company's goals and...
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Customer Success Manager
1 month ago
Park Ridge, Illinois, United States PCMI Corporation Full timeCustomer Success ManagerPCMI Corporation is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, driving revenue growth, and ensuring customer satisfaction.Key Responsibilities:Manage a portfolio of 3-15...
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Customer Success Manager
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Menlo Park, California, United States SKAN Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Skan. As a key member of our customer success team, you will play a critical role in driving customer satisfaction, retention, and growth.Key ResponsibilitiesDevelop and execute customized success plans to meet the unique needs of our clients.Build and maintain strong...
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Customer Success Manager
4 weeks ago
Menlo Park, California, United States SKAN Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Skan. As a key member of our customer success team, you will play a critical role in driving customer satisfaction, retention, and growth.Key ResponsibilitiesDevelop and execute customized customer success plans to ensure seamless adoption and utilization of our...
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Customer Success Manager
2 months ago
Park Ridge, United States PCMI Corporation Full timeWho We Are PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast-paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around...
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Customer Success Manager
4 months ago
Villa Park, United States ePlus Full timeePlus inc. is currently seeking a Customer Success Managerfor our corporate office in Oak Brook, IL.Job Description: As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will be accountable for the overall...
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Customer Success Manager
4 weeks ago
Menlo Park, United States Insta-Grid.com Full timePure instant power. Anywhere. We have created the world’s most advanced portable power supplies, bringing freedom to the way our customers work. With you we want to shape a world where advanced technology meets environmental responsibility and create lasting impact. We are working from all over Europe and the US, whether onsite, hybrid or fully remote....
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Customer Service Account Manager
1 week ago
Schiller Park, Illinois, United States Gate Gourmet Full timeJob Title: Customer Service Account ManagerWe are seeking a highly motivated and experienced Customer Service Account Manager to join our team at Gate Gourmet. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring that our customers' needs are met.Main Responsibilities:Agree on performance...
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Customer Success Account Manager
2 weeks ago
Winter Park, United States USHEALTH Full timeA Company Committed to Your SuccessNowhere else in America will you find a better opportunity to enjoy personal satisfaction and professional achievement... because nowhere else in America will you find a company that is more committed to your success than USHA. You will work directly with Americas self-employed, small business owners and individuals to help...
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Customer Success Account Manager
2 weeks ago
Winter Park, Florida, United States US Health Services Full timeAbout the RoleWe are seeking a highly motivated and results-driven Customer Success Account Manager to join our team at US Health Services. As a key member of our sales team, you will be responsible for advising clients on our portfolio of solutions that best fit their individual needs and budget.Our clients are looking for viable alternatives to their...