Sr. Customer Success Manager:
1 month ago
Primary Skills: Customer-Success(Expert), Digital-Marketing(Advanced), SaaS(Advanced), Communication(Expert), Program-Management(Expert) Contract Type: W2 only Duration: 9 Months Location: Chicago, IL (Remote) Pay Range: $45.00 to $50.00 per hour on W2 JOB SUMMARY: Seeking a Senior Customer Success Manager to lead the post-sales customer journey for its Digital Experience Cloud team. In this role, the right candidate will work as an industry-specialized executive advisor, driving customer adoption, satisfaction, and value realization of client solutions. This includes strategic account planning, use case adoption, delivering exceptional customer experience, and acting as a voice of the customer. JOB RESPONSIBILITIES: Serve as the central point of contact for the customer throughout their lifecycle, defining success plans and ensuring cohesive communication. Network within accounts to facilitate successful strategy execution and roadmap. Drive adoption of Adobe Experience Cloud products, providing insights and aiding progress. Deliver exceptional customer service through proactive communication and orchestration of internal resources. Identify customer risks and collaborate on "get well" plans; champion customer needs internally. JOB REQUIREMENTS: Strong background in Customer Success within the Tech Industry, preferably in Digital Marketing or SaaS. Exceptional communication and interpersonal skills; effective at mediating conflict and fostering joint partnership. Proven consulting skills and ability to manage account planning & customer success plans. Industry Experience: Must have experience in Digital Marketing Technology or related field. This role is suitable for remote candidates in the PST to EST time zones and requires flexibility to travel approximately 20% of the time. A Bachelor's Degree and/or relevant work experience in software related to digital marketing, digital media space, data platforms, content management, and customer journeys are essential. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022) Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires Join Akraya Today Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team
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Sr. Manager, Customer Success
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