Customer Success Manager
3 weeks ago
Who We Are PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast-paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers. What You’ll Do PCMI is looking for a Customer Success Manager who will be responsible for working with PCMI clients and internal teams to build strong and lasting customer relationships. The primary focus of the position will be the identification of opportunities to generate revenue growth through the expansion of the customer’s footprint with PCMI and successfully guide customers through the contract renewal process. In addition, you will be responsible for and drive product adoption and satisfaction. This includes having conversations with Presidents and C-level executives about budget expectations and processes for evaluating and pricing new product or service requests. The ideal candidate must be a leader, excelling in communication (both oral and written), ownership, and customer focus. They must be able to understand and translate client business needs into product and operational requirements and provide in-depth analysis and regular reporting to their customers. In this role, you will: Manage a collection of 3-15 accounts (depending on size). Establish and build strong customer relationships at multiple levels in your customer’s organization to drive revenue growth, retention, customer satisfaction, loyalty, and trust. Maintain current and accurate information on account status and sales activity using Salesforce CRM. Accurately forecast new bookings. Manage customer expectations and deliver on them. Ensure a smooth transition of your customer from the implementation team to the customer success team. Proactively monitor your customer’s use of the PCMI platform and their transactions in the context of their business objectives. Perform and share analysis to identify opportunities to improve value for the customer through expanded product adoption or additional use cases. Respond to high-level technical questions and requests for new features or projects. Negotiate contract renewals and pricing/scope for custom project work. Work individually and in collaboration with the PCMI team to resolve sources of customer dissatisfaction. Surface customer needs or product suggestions and successfully communicate them to the development team. Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, WebEx, and in person. Must be willing to travel between 10-35% of the time per month. What You’ll Need to Join Our Team Experience 3+ years of experience in a Customer Success Manager or Account Manager role at a software company serving mid-market to enterprise level accounts. F&I Admin, Service Contracts or Extended Warranty experience or InsurTech generally a plus. Strong aptitude for technical software products. Knowledge of best practices in customer service and retention. Interest and ability to understand your customer’s business strategy and how the PCMI product suite helps them to achieve their objectives. Exceptional overall communication skills. Excellent problem-solving skills. Skills Excellent verbal and written communication skills. Excellent sales and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Why Work For Us Competitive Compensation Health, Dental & Vision Insurance Short & Long Term Disability Insurance Flexible Spending Account (FSA) Voluntary Life Insurance 401k with Company Match Paid Time Off 10 Paid Holidays Paid Parental Leave Commuter Benefits Annual Bonus Program Professional Development Opportunities & Certification Bonuses Employee Events Office in Park Ridge, IL - Convenient location to Blue Line Note: It is preferred for this role to be in the Park Ridge, IL office 2 days per week. #J-18808-Ljbffr
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Customer Success Manager
2 months ago
Park Ridge, United States PCMI LLC Full timeJob DescriptionJob DescriptionWho We ArePCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand...
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Customer Success Manager
3 months ago
Basking Ridge, United States Lawyer.com Full timeCustomer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other departments within your company, such as marketing or product management. In addition to supporting clients during onboarding, you will foster long term relationships to...
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Customer Success Manager
3 weeks ago
Basking Ridge, United States Lawyer.com Full timeJob DescriptionJob DescriptionCustomer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other departments within your company, such as marketing or product management. In addition to supporting clients during onboarding, you will...
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Customer Success Manager
3 months ago
Basking Ridge, United States Lawyer.com Full timeJob DescriptionJob DescriptionCustomer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other departments within your company, such as marketing or product management. In addition to supporting clients during onboarding, you will...
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Customer Success Manager
2 months ago
Overland Park, United States Clarivate Full timeWe are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is to retain an assigned book of business associated with Innovative Interfaces software under Clarivate, identify and mitigate risk, and support the growth of key customers. Working proactively with customers, you will help...
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Customer Success Manager
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Clifton Park, United States Trenchless Today LLC. Full timeJob DescriptionJob DescriptionCustomer Success ManagerAbout Us:Trenchless Today LLC. is a family owned and operated pipe rehabilitation company. We believe that growth is not just about increasing numbers but also about creating opportunities. Over the past few years, we’ve expanded our reach, innovated our processes, and welcomed top talent, all while...
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Customer Success Manager
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Villa Park, United States ePlus Full timeePlus inc. is currently seeking a Customer Success Managerfor our corporate office in Oak Brook, IL.Job Description: As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will be accountable for the overall...
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Customer Success Manager
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Pinellas Park, United States DAVIDOFF OF GENEVEA Full timeJob DescriptionJob DescriptionDescription:Under general direction of the Team Success Manager, perform a wide variety of duties to develop and manage a geographic sales territory by calling on existing accounts and adding new accounts based on need within that local market.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Execute the sales plan...
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Customer Success Manager
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Menlo Park, United States Swivl Full timeSwivl is a reflective tools company. We’re a passionate, distributed team of technologists, educators, and innovators committed to improving our education system to meet the present and future needs. Over 75,000 schools use our award-winning tools and we just launched a new product-category defining tool! We are a distributed team with offices in...
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Customer Success Manager
1 day ago
Abbott Park, United States Abbott Laboratories Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Abbott Laboratories. As a key member of our Digital Solutions Division, you will be responsible for developing, retaining, and growing our existing customer base for our EHR-based care pathway program.Key ResponsibilitiesPartner with the Implementation team to develop...
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Customer Success Manager
3 months ago
Franklin Park, United States Coolab Foods LLC Full timeCooLab Foods, CLF, a world class manufacturer of ice cream products, is actively searching for a Customer Success Manager to support our Commercialization Team. The ideal candidate will be an enthusiastic self-starter with strong ownership. While we value attitude over experience, a selection of the following would demonstrate the background of the preferred...
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Customer Success Manager
3 months ago
Franklin Park, United States Coolab Foods, LLC Full timeJob DescriptionJob DescriptionCooLab Foods, CLF, a world class manufacturer of ice cream products, is actively searching for a Customer Success Manager to support our Commercialization Team. The ideal candidate will be an enthusiastic self-starter with strong ownership. While we value attitude over experience, a selection of the following would demonstrate...
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Client Success Associate
3 months ago
Park Ridge, United States seoClarity Full timeJob Description Are you looking for a growing company who will invest in your professional development? Are you eager to build critical skills in Technology, Customer Success, and Search Engine Optimization? Does working with THE largest global brands excite you? Then you should consider joining our team at seoClarity. seoClarity is the technology leader...
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Senior Customer Success Manager
2 months ago
Research Triangle Park, United States IBM Corporation Full timeIntroduction IBM's Industry Consultants are essential to our clients as they work to reinvent themselves for the future. Join our highly visible and highly skilled team of global consultants as we strive to accelerate sales, deliver client engagements, and build IBM's market eminence. If you are a forward-thinker and a curious intellectual, we welcome you to...
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Customer Success Specialist
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College Park, Maryland, United States Aurora Ripple Enterprises Full timeAurora Ripple Enterprises is a collaborative firm focused on enhancing brand visibility for esteemed clients. Our Customer Success Specialists play a crucial role in elevating our clients' brand presence through innovative and effective marketing strategies aimed at maximizing return on investment and driving sales growth.We are currently seeking a motivated...
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Customer Success Manager Home Care
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Overland Park, United States A Place for Mom Full timeCompany Description About A Place for Mom We’re the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s most trusted senior advisory service, we are a mission-based organization that enables caregivers to make the best senior...
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Customer Success Specialist
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Machesney Park, United States Hennig Full timeJob DescriptionJob DescriptionDescription:Hennig Inc. is a leading manufacturer in the industrial sector, renowned for our innovative solutions and commitment to quality. We are dedicated to enhancing our customers' operations through advanced technology and exceptional service. Join our team and contribute to the success of our clients and the growth of...
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Overland Park, United States Customer Direct Full time**Virtual/Work-at-Home - Customer Care Agent (Overland Park, KS)** **Department:** Ops-Hourly **Location:** Overland Park, KS **Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee** ****Full-Time Positions Available (CST) - Shifts available between 2 pm and Midnight (includes weekends)****...
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Customer Success Representative
3 months ago
Monterey Park, United States LA Business Development Firm Full timeJob DescriptionJob DescriptionThe Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of...
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Vice President of Customer Success
3 days ago
Overland Park, United States KWIKOM Communications Full timeAt KwiKom, we enable our communities to get the most out of life by connecting them to broadband, voice and video services with our state-of-the-art fiber optic and fixed wireless network technologies. The Vice President of Customer Success will provide dynamic day-to-day operational leadership to our Sales, Customer Experience, and Marketing teams, as well...
