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Service Coordinator

2 months ago


Monroe, United States ASSA ABLOY Sicherheitstechnik GmbH Full time

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions is considering candidates for a Service Coordinator position situated in Monroe, NC. ASSA ABLOY Entrance Systems is a leading supplier of entrance automation solutions for efficient flow of goods and people. We offer complete pedestrian, industrial, and high-performance door solutions to a global clientele in more than 100 countries. This position requires a self-motivated and results-driven individual to oversee field service activities under the direction of the Dispatch Supervisor in a dynamic and busy district office. The candidate must work with the service team to improve field operation efficiencies and support the district operation in reducing aging invoices to positively impact DSO. OBJECTIVES: Provide superior customer service via phone and email. Ensure quick turnaround on District service calls. Respond promptly to Key Account group and customers. Communicate effectively with Service Technicians. Cross-train in multiple areas of the department. RESPONSIBILITIES: Handle all aspects of customer service including answering calls, entering customer information, scheduling service calls, dispatching Technicians, providing quotes, driving upgrades, and ordering parts. Collect required service call information and relay it clearly in the system. Provide status updates to customers and Key Account group. Forward new equipment sales leads to Sales Representatives. Maintain monthly reports for key customers. Act as a liaison between production and sales. Assist with corporate calls. OTHER REQUIREMENTS: Proficiency in Word, Excel, PowerPoint. Experience in the field service industry. Professional appearance and pleasant telephone voice. Ability to work well under pressure and handle multiple projects. Organized, self-motivated, and able to work within a group. Results-oriented with high-energy approach. Reliable, disciplined, and punctual. Overtime may be required occasionally.

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