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Patient Services Coordinator

2 months ago

Monroe, Michigan, United States Wayne State University Physician Group Full time
Position Overview:
Join our dedicated team at Wayne State University Physician Group, where we are committed to enhancing the health and well-being of our community. Our organization serves a vast number of patients and their families each year, contributing to the advancement of medical practices and the education of future healthcare professionals.

Key Responsibilities:
As a Patient Services Coordinator, you will perform essential administrative and reception duties within our outpatient facilities. Your role will involve:

  • Welcoming patients and their families with warmth and professionalism, whether in person or over the phone.
  • Managing appointment scheduling and ensuring a smooth check-in and check-out process.
  • Handling a high volume of incoming calls and maintaining accurate records of patient interactions.
  • Collecting necessary patient information, including demographics and insurance details, to maintain accurate medical records.

Daily Operations:
Your day-to-day tasks will include:

  • Performing general office duties such as recordkeeping, mail sorting, and maintaining a tidy workspace.
  • Assisting patients with inquiries regarding their appointments and services offered.
  • Processing payments and managing billing information while adhering to financial policies.
  • Ensuring compliance with safety and quality protocols to enhance patient experience.

Qualifications:
To be successful in this role, candidates should possess:

  • A high school diploma or equivalent.
  • 2-3 years of experience in a medical billing or physician office environment.
  • Proficiency in electronic health record systems.
  • Strong customer service skills and the ability to communicate effectively with diverse populations.

Skills Required:
Ideal candidates will demonstrate:

  • Proficiency in Microsoft Office applications.
  • A solid understanding of medical terminology and office procedures.
  • Excellent attention to detail and organizational skills.
  • The ability to manage multiple tasks efficiently while maintaining professionalism.

We are dedicated to fostering a patient-centered approach that prioritizes quality care and operational excellence. If you are looking to make a meaningful impact in healthcare, we encourage you to consider this opportunity.