Hospitality Services Agent

4 days ago


Webster, Florida, United States stayAPT Suites Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a hotel front desk clerk. In this role, you will be responsible for managing guest accounts, handling customer inquiries, and ensuring that every guest has a positive experience at our hotel.

Responsibilities:
  • Account Management: Maintain accurate records of all hotel guest account information, including room bookings and cancellations.
  • Customer Service: Provide warm welcomes, check-in guests, and handle inquiries about available rooms, amenities, and rates.
  • Problem Resolution: Field customer complaints and resolve issues in a professional and courteous manner.

Requirements:

  • Education: High school graduate or equivalent required.
  • Experience: At least one year of experience in the hospitality industry, preferably in a front desk role.
  • Skills: Excellent time management, organizational, and customer service skills, with previous experience using Microsoft Office and reservation management systems.

Compensation: $14 per hour



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